Business Analyst

TP; Kolkata District; On-site; INR 300,000 - 600,000; Full time

Job summary

TP is looking for a skilled individual to manage and analyze customer interactions using CRM software in Kolkata District, India. This role requires a graduate degree and proven experience in customer relationship management.

The ideal candidate will excel in communication, problem-solving, and organizational skills while collaborating closely with the sales team to enhance business objectives.

Qualifications

• Proven experience in customer relationship management and IT enabled services.
• Excellent communication and problem-solving skills.
• Ability to work in a team environment and collaborate with colleagues.

Responsibilities

• Manage and analyze customer interactions using CRM software.
• Provide exceptional customer service and resolve complaints professionally.
• Collaborate with the sales team to achieve business objectives.
• Develop and implement process improvements to increase efficiency.

Skills

Customer relationship management

Communication

Problem-solving

Analytical skills

Organizational skills

Team collaboration

Education

Graduate degree

Tools

CRM software

Job description

Roles and Responsibility

• Manage and analyze customer interactions using CRM software.
• Provide exceptional customer service and resolve complaints professionally.
• Collaborate with the sales team to achieve business objectives.
• Develop and implement process improvements to increase efficiency.
• Maintain accurate records of customer interactions and transactions.
• Identify and elevate issues to senior management when necessary.

Job Requirements

• Proven experience in customer relationship management and IT enabled services.
• Excellent communication and problem-solving skills.
• Ability to work in a team environment and collaborate with colleagues.
• Strong analytical and organizational skills.
• Experience with CRM software and technology.
• Ability to adapt to changing priorities and deadlines.
• Candidate must have a graduate degree.