Manager - Client Success, mDSP

Affle; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Affle in Bengaluru is seeking a Manager - Client Success to own the post-sales journey for advertisers and agency partners. You will drive campaign success, client satisfaction, and account growth by collaborating with Sales, Ad Operations, Product, and Analytics teams.

You will lead onboarding, set client objectives, review performance, and share insights to optimize campaigns and expand opportunities across portfolios.

Qualifications

• 4–5 years of experience in Customer Success, Account Management, Client Services, Campaign Management, or Performance Marketing.
• Experience in AdTech, Digital Advertising, Programmatic Advertising, or Digital Media preferred.
• Strong understanding of campaign management and client servicing.
• Proficient in Excel/Google Sheets with good analytical skills.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Serve as primary contact for assigned clients and build long-term relationships.
• Lead client onboarding and ensure smooth handover from Sales.
• Understand client objectives and recommend strategies to achieve their business goals.
• Conduct regular business reviews and identify opportunities for account growth.
• Drive client satisfaction, retention, and long-term partnerships.
• Work closely with Ad Operations teams to launch, monitor, and optimize campaigns.
• Track campaign performance, budgets, and KPIs to ensure successful delivery.
• Analyze campaign data and recommend optimization opportunities.
• Share performance reports and actionable insights with clients and internal stakeholders.
• Stay updated on industry trends and best practices.
• Identify opportunities to upsell and cross-sell mDSP solutions.
• Partner with the Sales team to grow existing accounts.
• Support commercial discussions through performance insights.
• Drive greater platform adoption across client portfolios.
• Collaborate with Sales, Ad Operations, Product, Engineering, Finance, and Analytics teams.
• Act as the voice of the customer by sharing feedback and improvement ideas.
• Ensure timely resolution of client queries and escalations.
• Maintain accurate account documentation and campaign updates.

Skills

Client relationship management

Campaign optimization

Analytics

Stakeholder management

Tools

Excel

Google Sheets

Job description

Designation: Manager - Client Success

Office Location: Bangalore

About the Role

As a Client Success Manager, you will own the post-sales journey for our advertisers and agency partners. Your focus will be on ensuring campaign success, building long-term client relationships, and driving account growth. You will work closely with Sales, Ad Operations, Product, and Analytics teams to deliver great client outcomes and create long-term value.

Key Responsibilities Client Success and Relationship Management

• Serve as the primary point of contact for assigned clients and build long-term relationships.
• Lead client onboarding and ensure a smooth transition from the Sales team.
• Understand client objectives and recommend strategies to achieve their business goals.
• Conduct regular business reviews and identify opportunities for account growth.
• Drive client satisfaction, retention, and long-term partnerships.

Campaign Management Optimization

• Work closely with Ad Operations teams to launch, monitor, and optimize campaigns.
• Track campaign performance, budgets, and KPIs to ensure successful delivery.
• Analyze campaign data and recommend optimization opportunities.
• Share performance reports and actionable insights with clients and internal stakeholders.
• Stay updated on industry trends and best practices.

Account Growth

• Identify opportunities to upsell and cross-sell mDSP solutions.
• Partner with the Sales team to grow existing accounts.
• Support commercial discussions through performance insights.
• Drive greater platform adoption across client portfolios.

Cross-functional Collaboration

• Collaborate with Sales, Ad Operations, Product, Engineering, Finance, and Analytics teams.
• Act as the voice of the customer by sharing feedback and improvement ideas.
• Ensure timely resolution of client queries and escalations.
• Maintain accurate account documentation and campaign updates.

What We're Looking For

• 4-5 years of experience in Customer Success, Account Management, Client Services, Campaign Management, or Performance Marketing.
• Experience in AdTech, Digital Advertising, Programmatic Advertising, or Digital Media preferred.
• Strong understanding of campaign management and client servicing.
• Good analytical skills with proficiency in Excel/Google Sheets.
• Excellent communication, presentation, and stakeholder management skills.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.