Manager - Client Service

Franchise Alpha; Delhi; On-site; INR 700,000 - 900,000; Full time

Job summary

Franchise Alpha is seeking a Client Services Manager to maintain and expand relationships with existing clients, acting as a bridge between clients and the customer service team to maximize product value.

You will coordinate with multiple internal groups to enhance customer support programs, drive satisfaction, and encourage additional services or accessories to boost revenue.

Qualifications

• Bachelor's degree in Business or related field.
• 3+ years of experience in a customer service role.
• 1+ years of experience in a management position preferred.
• Proven ability to utilize the Salesforce contact platform.
• Demonstrated ability to meet deadlines.
• Strong communication skills.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
• Develop open and effective channels of communication with each client that can be employed by other departments as well.
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
• Encourage revenue growth by inspiring clients to purchase accessories and additional services.
• Become the reliable point of contact for each customer to establish a strong business relationship.

Skills

Communication skills

Customer service

Relationship management

Salesforce

Leadership

Deadline oriented

Education

Bachelor's Degree in Business or related field

Tools

Salesforce

Job description

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Client Services Manager responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Client Services Manager skills

• Bachelor's Degree in Business or a related field required
• 3+ years- experience in customer service role
• 1+ years- experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required