Client Services Manager

Franchise Alpha; Delhi; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Franchise Alpha in Delhi is seeking a Client Services Manager to maintain existing client relationships, drive growth, and assist in bringing new clients on board. You will act as liaison between clients and customer service, help teams understand product potential, and coordinate with different departments to improve support programs and customer satisfaction.

The role requires a Bachelor's in Business and 3+ years in customer service, with 1+ years in management preferred; Salesforce

Qualifications

• Bachelor's Degree in Business or a related field is required.
• 3+ years of experience in a customer service role.
• 1+ year of experience in a management position is preferred.
• Proven ability to utilize the Salesforce contact platform is required.
• Must demonstrate ability to meet deadlines.
• Strong communication skills are required.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Skills

Salesforce

Customer service

Communication skills

Deadline-driven

Team management

Education

Bachelor's degree in Business

Job description

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board.

The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service.

The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Client Services Manager responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Client Services Manager skills

• Bachelor's Degree in Business or a related field required
• 3+ years- experience in customer service role
• 1+ years- experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required