Service Delivery Manager

HTIS Telecom Pvt Ltd; Mohali; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HTIS Telecom in Mohali, India is seeking a Service Delivery Manager to oversee client service operations and ensure delivery against sales commitments. You will coordinate with internal teams, maintain high service standards, and report progress to leadership.

Ideal candidates will have strong communication and collaboration skills with stakeholders at all levels and a proven track record of managing delivery timelines and quality across processes.

Qualifications

• At least 4+ years of relevant professional experience.
• Proven ability to manage client service operations and delivery timelines.
• Strong communication and collaboration with technical and non-technical stakeholders.
• Understanding of quality standards and workplace processes.

Responsibilities

• Oversee day-to-day service delivery activities.
• Coordinate with internal teams to meet department goals.
• Maintain service quality and delivery timelines.
• Prepare reports and updates as required.
• Support managers and teams in achieving targets.
• Ensure compliance with policies and procedures.

Skills

Communication

Collaboration

Stakeholder management

Job description

We are looking for a Service Delivery Manager to oversee client service operations, ensure successful delivery of sales commitments, manage customer relationships, and coordinate with internal teams to maintain high service standards.

Responsibilities

• Perform day-to-day responsibilities assigned for the role.
• Coordinate with internal teams to achieve department and organizational goals.
• Maintain quality standards and meet assigned timelines.
• Prepare required reports, documentation, and updates as needed.
• Support managers and team members in achieving operational targets.
• Ensure compliance with company policies, procedures, and work ethics.

Who You Are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

• 4+ years of professional experience in a relevant role.
• Strong experience in required skills for this position.
• Proven track record of handling role-related tasks and responsibilities effectively.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Solid understanding of workplace processes, quality standards, and delivery timelines.