Client Success Manager (CSM)

AIS Techolabs.; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

AIS Techolabs seeks a strategic Client Success Manager to act as the primary advocate for clients, ensuring maximum value from services, retention, and revenue growth. The role emphasizes strong relationship-building with a consultative business mindset to identify upsell and cross-sell opportunities aligned with client goals.

The candidate should have a minimum of 4 years in client-facing roles, a bachelor's degree in a relevant field, and proficiency with Microsoft Office and Salesforce.

Qualifications

• Minimum 4 years in Client Servicing, Account Management, or similar client-facing roles.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong interpersonal, communication, and presentation skills with a consultative mindset.
• Proficiency in Microsoft Office Suite; experience with CRM tools (e.g., Salesforce) preferred.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Skills

Communication skills

Presentation skills

Consultative mindset

Prioritization

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

Microsoft Office

Job description

Job Title: Client Success Manager (CSM)

Role Overview

We are seeking a strategic and high-energy Client Success Manager (CSM) with a strong background in B2B relationship management. This role will act as the primary advocate for clients, ensuring they achieve maximum value from services while driving long-term retention and revenue growth.

The ideal candidate combines strong relationship-building skills with a consultative, business-focused mindset to identify upsell and cross-sell opportunities aligned with client goals.

Candidate Profile

• Experience: Minimum 4 years in Client Servicing, Account Management, or similar client-facing roles
• Education: Bachelor’s degree in Business, Marketing, Communications, or a related field
• Soft Skills: Strong interpersonal, communication, and presentation skills with a consultative mindset
• Technical Skills: Proficiency in Microsoft Office Suite; experience with CRM tools (e.g., Salesforce) preferred
• Organizational Skills: Proven ability to manage multiple projects and priorities in a fast-paced environment