Manager - Client Relations

Securitas; Gurugram District; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Securitas is seeking a Manager - Client Relations to serve as the primary liaison with clients, ensuring exceptional service and driving satisfaction. This role emphasizes proactive communication, understanding client needs, and service excellence.

The ideal candidate will manage client relationships, conduct regular meetings, oversee service delivery quality, promptly resolve issues, and prepare performance reports.

Qualifications

• 5+ years of experience in client relations.
• Proven ability to manage multiple client accounts simultaneously.
• Hands-on Excel and reporting experience.
• Strong communication and negotiation skills.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their trusted advisor.
• Client Meetings: Schedule and conduct regular meetings with clients to review service performance, discuss concerns, and explore opportunities for growth.
• Service Delivery Oversight: Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
• Issue Resolution: Address client concerns promptly, coordinating with internal teams to deliver effective solutions.
• Performance Reporting: Prepare and present regular reports on service performance, client satisfaction, and improvement plans.
• Cross-functional Collaboration: Work closely with operations, HR, and sales teams to align client expectations with service capabilities.

Skills

Client Relationship Management

Excel

Reporting

Communication

Negotiation

Tools

Excel

Job description

The Manager - Client Relations will serve as the primary liaison between the organization and its clients, ensuring exceptional service delivery, fostering strong relationships, and driving customer satisfaction. This role requires a proactive communicator with a deep understanding of client needs and service excellence.

• Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their trusted advisor.
• Client Meetings: Schedule and conduct regular meetings with clients to review service performance, discuss concerns, and explore opportunities for growth.
• Service Delivery Oversight: Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
• Issue Resolution: Address client concerns promptly, coordinating with internal teams to deliver effective solutions.
• Performance Reporting: Prepare and present regular reports on service performance, client satisfaction, and improvement plans.
• Cross-functional Collaboration: Work closely with operations, HR, and sales teams to align client expectations with service capabilities.

Key Competencies:

• 5+ years of experience in client relations, preferably in service-oriented industries.
• Hands on experience in Excel & reporting.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.
• Knowledge of industry standards and compliance requirements.