Center Head/Facility Director

Rhea Healthcare; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Motherhood Hospitals in Bengaluru seeks a seasoned Hospital Administrator to lead P&L, drive operational excellence, and enhance service experience. The role focuses on clinician engagement, cost control, and regulatory compliance to deliver high-quality care.

The ideal candidate has 10+ years in healthcare management, with NABH and governance exposure beneficial for sustaining hospital performance and patient satisfaction.

Qualifications

• MBA or MHA preferred for senior hospital leadership.
• 10+ years of management experience in healthcare.
• Experience in NABH standards and clinical governance beneficial.

Responsibilities

• P&L management and quarterly planning across hospital units.
• Revenue enhancement through optimization of leads, pricing, and services.
• Ensure compliance with statutory requirements and drive NABH readiness.
• Lead clinician engagement and optimize patient care outcomes.
• Drive operational efficiency, cost control, and asset management.
• Oversee quality governance, audits, and clinical outcome tracking.
• Collaborate with SCM and IT to improve processes and patient experience.

Education

MBA/MHA

Job description

Role & responsibilities: P&L Management, Operational efficiency based on Process Excellence, Service Experience Management, Clinician Engagement & Clinical Excellence, Revenue Enhancement through internal optimization of leads conversion, Statutory compliances.

Key Responsibilities

• P&L Management: Based on the Annual Budget, develop detailed Quarterly Plans with milestones, collaborate with cross functional teams to deliver and achieve targets.
• Identify key levers that contribute to top line achievement & EBITDA track efficacy.
• Revenue generation: through Lead Management and Conversions; every product to be monitored; OP to IP conversions; ensure prescribed Pharmacy/ Investigations fulfilled internally; leakages minimized.
• Ensure Package and Pricing is profitable.
• Analysis and growth of different specialties, budget vs actual achievement, timely rectification of lags.
• Dashboard, KPI Monitoring & Ad Hoc Support - Monitor all revenue streams to ensure on track, proactively identify scope for higher margins, leakages.
• Proactively monitor patient billing transactions to minimize any intentional or unintentional leakages and take steps to prevent repetition.
• Ensure Credit billing is error free, enabling payments are received without deductions.
• Monitor receivables to ensure collections within 45 days.
• Track Average Revenue per occupied bed; Average Revenue per Patient, ALOS, admissions and discharges TAT, payor mix.
• Cost Management :Track material consumption, gross contribution margins, monitor pay out to revenue achievement, analysis of discount percentage.
• Conduct productivity analysis on doctor pay-outs and identified inefficiencies to optimize doctor cost.
• Create pre-defined surgery packages in the Hospital Information System to track and control consumption.
• Manage Unit operating costs manpower, infrastructure maintenance, electricity, consumables Cost and stock optimization of Pharmacy and non Pharmacy items.
• Bench marking against other unit scores.
• Wastage and loss tracked and minimized.
• Collaborate with SCM to ensure product selection and costs are leveraged optimally.

Service Experience Management

• Commit to the implementation of the service differentials in the Service Experience Plan; ensure frontline employees are trained and empowered to fulfill the Service Promise.
• Monitor real-time interactions with customers, regularly seek firsthand feedback from a cross section of customers and energize the team with the passion to delight every single customer.
• Seek frontline staff and customer suggestions to continuously raise the bar through service innovations, value-adds, experience enhancements.
• Institutionalize sharing with frontline employees specific service wins, success stories, encourage them to implement.
• Create a platform and mechanism to analyse constructive feedback periodically, arriving at a structured Improvement Plan and an implementation Path to ensure sustained improvement.

Operational efficiency

• Ensure facility is managed as per defined standards of maintenance; infrastructure is well maintained.
• Ensure clinical protocols are adhered to and clinical verticals are well equipped to manage their function efficiently.
• Interact with Clinicians and ensure operational requirements are up to expectations.
• Service delivery standards are adhered to.
• Support services function as per standard; non medical services are process compliant.
• TATs are monitored and outliers are proactively addressed.
• Close coordination and liaison with heads of departments/ in-charges to ensure operations are efficiently managed, costs are controlled without impacting service standards.
• Work closely with IT to optimise technology to improve customer experience and employee work flow.
• Ensure HIS improves operations & functionality.
• Ensure IT supported process controls and alarms are in place to detect and prevent fraud in billing.
• Manage Inventory efficiently ensuring optimization and effective control.
• Ensure facility is audit compliant and all departments adhere to defined protocols.
• Ensure all statutory and licenses, renewal of agreements are up to date.

Clinician Engagement

• Interact with Consultant teams to improve patient care outcomes, service experience deliverables and overall customer satisfaction.
• Build rapport with Visiting Consultants, facilitate their experience with the Unit, integrate them into the Motherhood Hospitals culture and processes, ensure their patients are handled well.
• Build new specialties to improve footfalls and conversions.
• Ensure facility handle Doctor Referral cases smoothly.

Quality and Clinical Governance

• Coordinate and support NABH certification, surveillance audits & post audit closure.
• Ensure Unit preparedness for compliance.
• Effectively monitor Clinical quality indicators, ensuring compliance.
• Active participation in Committee meetings Mortality, Morbidity Infection control, Grievance, Safety.
• Monitor clinical outcomes viz IVF Outcomes success rates, Normal vs LSCS, Open and close audits for MRD, monthly reports ( PNDT, communicable diseases, deaths and births)
• Collaborate with Medical Services to organize Medical Education seminars, conferences to up-skill Clinician and Nursing teams.

People Management & Stakeholder Alignment

• Lead & manage the Unit team - ensure employees are trained, motivated and empowered to achieve Goals.
• Celebrate successes, recognize outstanding performance.
• Build skills and talent, encourage cross function learning and multi tasking.
• Build synergy so that clinical and operations teams function seamlessly.

Business Development

• Facilitate community outreach activities; showcase the service focus of the brand to build potential customer bases.
• Organize with Sales and Marketing, promotional campaigns / technical presentations to facilitate new product development with major focus on brand establishment, market penetration.
• Gather market intelligence, tracking competitor activities and providing valuable inputs for fine tuning marketing strategies.

Qualification: MHA/MBA

Experience: 10+ Years