Manager - Business Process

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. is seeking a Manager to lead assistant managers and oversee confidential staff information. You will guide policies, collaborate with Directors and COEs, and triage escalations while delivering required data and improvements across HR processes.

The role emphasizes people development, performance coaching, and ensuring policy compliance. You will partner with HR, ITG, and other leaders to align goals and improve service delivery.

Qualifications

• Bachelor's degree required.
• Strong knowledge of HR concepts and terminology.
• Experience in leading teams and guiding staff.
• Familiarity with Agile methodologies and process improvement is a plus.
• Proficiency in data analytics and Excel for reporting.

Responsibilities

• Lead and coach assistant managers and staff while ensuring adherence to HR policies and SLAs.
• Collaborate with Directors and COEs for continuous process improvement and project delivery.
• Oversee staffing, onboarding, performance reviews, and career development planning.
• Deliver data requests and generate insights to improve service center operations.
• Maintain data quality and governance across HR systems.

Skills

HR concepts

People management

Stakeholder management

Agile methodologies

Data-driven decision making

AI & Emerging Tech

Education

Bachelor's degree

Tools

Excel

Job description

TheManager will lead the assistant managers and oversee highly confidentialinformation of staff at all levels within the organization. The Manager willprovide guidance and clarification on policies, processes and programs toboth assistant managers and staff. The Manager will collaborate with theDirector and Center of Excellence (COEs) in continuous process review of workstreams, educate assistant managers on new processes, triage escalations fromstakeholders, and deliver data requests as necessary. Under direction of theDirector, the Manager will also drive and/or assist with key projects acrossthe service group. The roledelivers service to managers, staff, HR, employees, and other leaders acrossthe organization; resolves escalated issues and ensures compliance with HRpolicies, service level agreements, and established procedures.

Responsibilities:

PerformanceReporting & Insights

• AssistDirector with staffing levels for the department
• Establish expectations and performance measurementcriteria, assisting with training initiatives and desktop procedures
• Create apartnership atmosphere with HR, Vendors, HRIS, ITG, and other HROCservice group leaders to ensure alignment on goals
• Collaboratewith Human Resources staff to recruit, interview, select, hire, andemploy an appropriate number of employees.
• Provideoversight and direction to the assistant managers and employees inaccordance with the organization's policies and procedures
• Coach,mentor and develop assistant managers and staff, to include overseeingnew employee onboarding and providing career development planning andopportunities.
• Fostera spirit of teamwork and unity among department members that allows fordisagreement over ideas, conflict and expeditious conflict resolution,and the appreciation of diversity as well as cohesiveness,supportiveness, and working effectively together to enable each employeeand the department to succeed.
• Leadassistant managers using a performance management and developmentprocess that provides an overall context and framework to encourageemployee contribution and includes goal setting, feedback, andperformance development planning.
• Appropriatelycommunicate organization information through department meetings,one-on-one meetings, and appropriate email, and regular interpersonalcommunication.
• Performquality assurance checks on employee transactions
• Reviewand analyze team metrics on an ongoing basis to help continuouslyimprove service center operations

• Provide excellent customer service by responding to onlineinquiries from employees and managers at all levels and resolvequestions/issues by accessing information in multiple systems on thecomputer.
• Overseespecial projects and other duties as needed.

Operational Support & Process Improvement

• AppliesAgile methodologies and continuous process improvement practices, includingLean, Six Sigma, and other frameworks, to evaluate workflows, identifyinefficiencies and root causes, prioritize opportunities, and implementsustainable process and service delivery improvements.
• Leveragesadvanced analytics (e.g., predictive modeling, machine learning, data mining,prescriptive analysis, visualization), artificial intelligence (AI), andemerging technologies to forecast trends, generate actionable insights,automate and streamline processes, expand self-service capabilities, andidentify innovative solutions that enhance the employee, candidate, and HRuser experience .
• Mapcurrent workflows, document procedures, and recommend improvements thatreduce manual effort and improve cycle time, quality, or service.
• Trackoperational action items, follow through on open issues, and coordinate withstakeholders to ensure timely completion of deliverables.
• Supportimplementation of new tools, reporting enhancements, process controls, orbusiness initiatives through testing, documentation, and adoption activities.

Cross-FunctionalPartnership

• P artners with COE’s, ITG, Talent Acquisition, HRIS, HR Business Partners, Assistant Managers,Employees, and other HROC Service Group leaders.

DataQuality, Governance & Compliance

• Will utilize M y Path, GHR, Lawson,ATS, PreCheck, OC Tool, Case Management, Outlook Mailboxes and a dhereto internal policies, confidentiality standards, and documentationrequirements while handling business information and sensitive data.
• Contributeto a culture of continuous improvement, accountability, and customer-focusedexecution.

Education& Experience:

Bachelor'sdegree

Required

3+ year(s) of experiencein management

Required

5+ year(s) ofexperience in relevant work

Preferred

Must HaveSkills

• Knowledge of HR concepts and terminology
• Service and Quality Excellence: Ability todemonstrate an uncompromising commitment to delivering exceptional care tocreate an unmatched value proposition for our patients.
• EmploysEffective Methods to Improve: Ability to apply Agile methodologies andcontinuous process improvement practices, including Lean, Six Sigma, andother improvement frameworks, to evaluate workflows, identify root causes andinefficiencies, prioritize opportunities, and implement sustainableimprovements that enhance processes, operational performance, and servicedelivery.
• AI & Emerging Technology Innovator: Ability to apply artificial intelligence (AI) andemerging technologies to uncover insights, optimize and automate processes, enable self-service capabilities,and develop innovative solutions that improve operational effectiveness andthe employee, candidate, and HR user experience.
• Advanced Analytics Designer andInterpreter: Ability to applyadvanced analytics (e.g., predictive modeling, machine learning, data mining,prescriptive analysis, and data visualization) to uncover insights, identify trends and opportunities, inform decision-making,and drive improved business and operational outcomes.
• Honor our Mission andValues: Ability to build trust and act with authenticity to cultivate aculture of dignity and respect.
• Effective Decision Making:Ability to make timely, informed decisions that are in the best interest ofour patients, employees, providers, community and HCA.
• Attain and LeverageStrategic Relationships: Ability to develop and strengthen collaborativerelationships with both internal and external stakeholders to advance thecare of our patients and the growth of HCA .
• Communicate with Impact:Ability to deliver information in a clear, concise, and compelling manner toeffectively engage others and achieve desired results.
• Achieve Success throughChange: Ability to identify opportunities for improvement and innovation,remove barriers and resistance, and enable desired behaviors .
• Technology and MediaIntegrator: Ability to use technology and social media to drive/create highperforming organizations.
• Stronganalytical and problem-solving skills, with the ability to translate datainto practical business insights.
• Advancedproficiency in Excel and presentation tools; comfortable working with largedata sets, pivots, lookups, and structured trackers.
• Strongwritten and verbal communication skills, including the ability to tailorupdates for leadership and cross-functional audiences.
• Abilityto organize work independently, manage multiple priorities, and followthrough with a high level of accuracy and ownership.
• Provenstakeholder management skills and comfort working in a matrixed,cross-time-zone environment.

Nice toHave Skills

• Exposureto process improvement methodologies such as Lean, Six Sigma, or structuredproblem-solving frameworks.
• Priorexperience in healthcare, global capability center operations, sharedservices, or a highly regulated environment.

Knowledge,Skills, Abilities, Behaviors:

• Demonstratescuriosity, business acumen, and sound judgment when assessing issues andrecommending next steps.
• Showsattention to detail, ownership, and reliability in managing recurringdeliverables and follow-up actions.
• Workscollaboratively, builds trust with stakeholders, and remains responsive in aservice-oriented environment.
• Communicatesclearly, adapts to ambiguity, and remains organized while balancing multiplepriorities.
• Handlesconfidential information appropriately and upholds ethical standards inday-to-day work.