Analyst I - WFA Coord

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 420,000 - 660,000; Full time

Job summary

HCA is seeking a WFA Analyst I to provide front-line service and support for HR and Payroll queries to employees, managers, HR staff, and vendors. You will handle administrative, transactional, and data/records tasks supporting onboarding, status changes, compensation, and separations under supervision.

You will work across Lawson, Kronos, GHR, Atlas, and other systems to ensure timely, accurate HR service delivery and to support audits and regulatory compliance.

Qualifications

• Less than 1 year of relevant work experience.
• 1+ year of experience in HR service center.
• Ability to apply Agile methodologies and process improvement.
• Strong analytical and problem-solving skills.

Responsibilities

• Troubleshoot questions from field HR representatives and HROC groups on Lawson/GHR, new hire actions, payroll information, licensure/certifications.
• Facilitate license updates in Lawson for third-party vendors.
• Support HR staff during audits by gathering and compiling documentation.
• Assist managerial staff with employee actions including terminations, payroll adjustments, transfers, and onetime payments.
• Provide FMLA and leave information to third-party vendors for all employees.
• Enter licensure, education entries, and background checks for hires.
• Respond to online inquiries from employees and managers and resolve issues.

Skills

Agile methodologies

Lean Six Sigma

Advanced analytics

Excel proficiency

Problem solving

Tools

Atlas

Trinisys

GHR

Lawson

Kronos

Sedgwick ViaOne

License Manager Pro

Outlook Mailboxes

Job description

The WFA Analyst I, is responsible for providingfront-line service and support to employees (active and inactive), managers,HR field staff, and company vendors for questions, issues, and problemsrelated to HR and Payroll. The WFA Analyst I will performadministrative, transactional, and data/records management activities insupport of HR and HRIS functions, including processing life-cycletransactions like onboarding, status change, compensation, separations, etc.The WFA Analyst I will work under direction from the WFA Assistant Manager toensure HR service delivery is consistently high-quality.

Responsibilities:

Performance Reporting & Insights

• Troubleshootquestions from field HR representatives and partnering HROC servicegroups regarding Lawson/GHR system,new hire actions, payroll information, andlicensure/certifications.
• Facilitate license updates in Lawson on behalf of HCA's third-partyvendor, License Manager Pro.
• Provideimmediate, timely, efficient support to HR staff during surveyor audits(IE: Joint Commission) by retrieving documentation, reviewinginformation to coordinate historical record and compile into SurveyTemplate.
• Assistmanagerial staff with employee actions when needed. This includes but isnot limited to: terminations, payroll adjustments, internal transfers,one-time payments and status changes.
• ProvideFMLA and leave of absence informationto a third-party vendor (Sedgwick, Prudential, etc.) for all HCAemployees when requested.
• Facilitate 'second-day' entry of licensure and education, as well as uploadbackground checks and drug screens appropriately for all hired HCAemployees.
• Acceptand complete data entry upon receipt of certification renewals via caseticket from Employees, Managers, HRBPs, etc.
• Provideexcellent customer service by responding to online inquiries fromemployees and managers at all levels and resolve questions/issues byaccessing information in multiple systems on the computer.

Operational Support & ProcessImprovement

• AppliesAgile methodologies and continuous process improvement practices,including Lean, Six Sigma, and other frameworks, to evaluate workflows,identify inefficiencies and root causes, prioritize opportunities, andimplement sustainable process and service delivery improvements.
• Leveragesadvanced analytics (e.g., predictive modeling, machine learning, datamining, prescriptive analysis, visualization), artificial intelligence(AI), and emerging technologies to forecast trends, generate actionableinsights, automate and streamline processes, expand self-servicecapabilities, and identify innovative solutions that enhance theemployee, candidate, and HR user experience.
• Mapcurrent workflows, document procedures, and recommend improvements thatreduce manual effort and improve cycle time, quality, or service.
• Trackoperational action items, follow through on open issues, and coordinatewith stakeholders to ensure timely completion of deliverables.
• Supportimplementation of new tools, reporting enhancements, process controls,or business initiatives through testing, documentation, and adoptionactivities.

Cross-Functional Partnership

• Partnerwith Compensation COE, Payroll Service Center, HR Business Partners,Managers, Employees, Sedgwick, PreCheckand other HROC ServiceGroups.

Data Quality, Governance &Compliance

• WFAAnalysts will utilize Atlas, Trinisys,GHR, Lawson, Case Management, Kronos, Sedgwick ViaOne,License Manager Pro, Outlook Mailboxes and adhere to internal policies,confidentiality standards, and documentation requirements while handlingbusiness information and sensitive data.
• Contributeto a culture of continuous improvement, accountability, andcustomer-focused execution.

Education& Experience:

Required

Less than 1 year of experience in relevantwork experience

Required

1+ year(s) of experience in HRService center

Preferred

MustHave Skills

• Serviceand Quality Excellence: Ability to demonstrate an uncompromisingcommitment to delivering exceptional care to create an unmatched valueproposition for our patients.
• EmploysEffective Methods to Improve: Ability to apply Agile methodologies andcontinuous process improvement practices, including Lean, Six Sigma, andother improvement frameworks, to evaluate workflows, identify rootcauses and inefficiencies, prioritize opportunities, and implementsustainable improvements that enhance processes, operationalperformance, and service delivery.
• AI& Emerging Technology Innovator: Ability to apply artificialintelligence (AI) and emerging technologies to uncover insights, optimizeand automate processes, enable self-service capabilities, and developinnovative solutions that improve operational effectiveness and theemployee, candidate, and HR user experience.
• AdvancedAnalytics Designer and Interpreter: Ability to apply advanced analytics(e.g., predictive modeling, machine learning, data mining, prescriptiveanalysis, and data visualization) to uncover insights, identify trendsand opportunities, inform decision-making, and drive improved businessand operational outcomes.
• Honorour Mission and Values: Ability to build trust and act with authenticityto cultivate a culture of dignity and respect.
• EffectiveDecision Making: Ability to make timely, informed decisions that are inthe best interest of our patients, employees, providers, community andHCA.
• Attainand Leverage Strategic Relationships: Ability to develop and strengthencollaborative relationships with both internal and external stakeholdersto advance the care of our patients and the growth of HCA.
• Communicatewith Impact: Ability to deliver information in a clear, concise, andcompelling manner to effectively engage others and achieve desiredresults.
• AchieveSuccess through Change: Ability to identify opportunities forimprovement and innovation, remove barriers and resistance, and enabledesired behaviors.
• Technologyand Media Integrator: Ability to use technology and social media todrive/create high performing organizations.
• Stronganalytical and problem-solving skills, with the ability to translatedata into practical business insights.
• Advancedproficiency in Excel and presentation tools; comfortable working withlarge data sets, pivots, lookups, and structured trackers.
• Strongwritten and verbal communication skills, including the ability to tailorupdates for leadership and cross-functional audiences.
• Abilityto organize work independently, manage multiple priorities, and followthrough with a high level of accuracy and ownership.
• Provenstakeholder management skills and comfort working in a matrixed,cross-time-zone environment.

Niceto Have Skills

• Exposureto process improvement methodologies such as Lean, Six Sigma, orstructured problem-solving frameworks.
• Priorexperience in healthcare, global capability center operations, sharedservices, or a highly regulated environment.

Knowledge,Skills, Abilities, Behaviors:

• Demonstratescuriosity, business acumen, and sound judgment when assessing issues andrecommending next steps.
• Showsattention to detail, ownership, and reliability in managing recurringdeliverables and follow-up actions.
• Workscollaboratively, builds trust with stakeholders, and remains responsivein a service-oriented environment.
• Communicatesclearly, adapts to ambiguity, and remains organized while balancingmultiple priorities.
• Handlesconfidential information appropriately and upholds ethical standards inday-to-day work.