Analyst I - Onboarding Admin

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. is seeking an Onboarding Analyst I/II to provide advanced support for recruitment and onboarding activities, delivering service to candidates, employees, and HR teams while ensuring policy compliance.

Responsibilities include coordinating onboarding steps, reviewing background checks, and collaborating with HRIS, Talent Acquisition, and vendors to meet SLAs and drive process improvements with Agile methods and analytics-driven insights.

Qualifications

• Experience in HR service center environments is preferred.
• Knowledge of HR concepts and terminology.
• Ability to apply Agile methodologies and Lean Six Sigma for process improvement.
• Comfort with advanced analytics and AI for HR insights.

Responsibilities

• Troubleshoot onboarding, recruiting, background checks, adjudication, and start date issues.
• Assist field HR representatives and HROC groups regarding system status and new hire actions.
• Process HR transactions including data entry, documentation, onboarding, and recruiting administration.
• Review background checks, adjudications, drug screens, licensure, and education for hire actions.
• Serve as liaison with HRIS, Talent Acquisition, vendors, and other COEs.
• Meet SLAs and maintain confidentiality and employee service standards.
• Provide guidance on HR self-service tools and technology systems.

Skills

HR concepts and terminology

Agile methodologies

Lean Six Sigma

AI and emerging technologies

Advanced analytics

Stakeholder management

Excel proficiency

Communication skills

Tools

Microsoft Office Suite (Excel, Outlook)

Lawson HRMS

Taleo

Atlas

PreCheck

Case Management

GHR

Job description

The Onboarding Analyst I representativeprovides advanced support for recruiting and onboarding new hire activities.The Onboarding Analyst II will perform administrative and transactionalactivities in support of these functions, including but not limited toinitiatingand reviewing background and drug screen results, pre-adverse,contingent starts, confirmation, etc. as applicable. The role deliversservice to candidates, employees, managers, HR staff, and vendors; resolvesescalated issues; monitors onboarding activities to ensure timely starts; andensures compliance with HR policies, service level agreements, andestablished procedures.

Responsibilities:

Performance Reporting & Insights

• Troubleshootonboarding, recruiting, background check, adjudication, pre-adverse,rescinded offer, PSG, candidate confirmation, retrigger, and start dateissues.
• Assistwith questions from field HR representatives and partnering HROC servicegroups regarding GHR/Lawson systemstatus, new hire actions, licensure and certifications, etc.
• ProcessHR transactions including data entry, documentation, correspondence,filing, onboarding, and recruiting administration tasks.
• Reviewbackground checks, adjudications, drug screens, licensure, education,and determine appropriate hire actions.
• Supportcandidate confirmations, onboarding retriggers, start date changes,rehires, transfers, and rescinded offers.
• Researchand resolve escalated cases; document actions and elevate to SMEs whenappropriate.
• Serveas liaison with HR, HRIS, Talent Acquisition, Employee Relations, Precheck,vendors, and other COEs.
• Meetservice level agreements, productivity, quality, confidentiality, andemployee service expectations.
• Provideguidance on HR self-service tools and HR technology systems includingMicrosoft Office, Lawson HRMS, Taleo, Atlas, PreCheck, Case Management,Onboarding, GHR, and Outlook.
• Provideexcellent customer service by responding to online inquiries fromemployees and managers at all levels and resolve questions/issues byaccessing information in multiple systems on the computer.
• Completespecial projects and other duties as assigned.

Operational Support & ProcessImprovement

• AppliesAgile methodologies and continuous process improvement practices,including Lean, Six Sigma, and other frameworks, to evaluate workflows,identify inefficiencies and root causes, prioritize opportunities, andimplement sustainable process and service delivery improvements.
• Leveragesadvanced analytics (e.g., predictive modeling, machine learning, datamining, prescriptive analysis, visualization), artificial intelligence(AI), and emerging technologies to forecast trends, generate actionableinsights, automate and streamline processes, expand self-servicecapabilities, and identify innovative solutions that enhance theemployee, candidate, and HR user experience.
• Mapcurrent workflows, document procedures, and recommend improvements thatreduce manual effort and improve cycle time, quality, or service.
• Trackoperational action items, follow through on open issues, and coordinatewith stakeholders to ensure timely completion of deliverables.
• Supportimplementation of new tools, reporting enhancements, process controls,or business initiatives through testing, documentation, and adoptionactivities.

Cross-Functional Partnership

• Partnerswith Talent Acquisition, HRIS, HR Business Partners, Employee Relations,vendors, and Centers of Expertise, HR Business Partners, Managers,Employees, and other HROC Service Groups.

Data Quality, Governance &Compliance

• OnboardingAnalysts will utilize GHR,Lawson, Case Management, PreCheck, LMP, and Outlook Mailboxes;adhere tointernal policies, confidentiality standards, and documentationrequirements while handling business information and sensitivedata.
• Contributeto a culture of continuous improvement, accountability, andcustomer-focused execution.

Education& Experience:

Required

Less than 1 year of experience in relevantwork experience

Required

1+ year(s) of experience in HRService center

Preferred

MustHave Skills

• Knowledgeof HR concepts and terminology
• Serviceand Quality Excellence: Ability to demonstrate an uncompromisingcommitment to delivering exceptional care to create an unmatched valueproposition for our patients.
• EmploysEffective Methods to Improve: Ability to apply Agile methodologies andcontinuous process improvement practices, including Lean, Six Sigma, andother improvement frameworks, to evaluate workflows, identify rootcauses and inefficiencies, prioritize opportunities, and implementsustainable improvements that enhance processes, operationalperformance, and service delivery.
• AI& Emerging Technology Innovator: Ability to apply artificialintelligence (AI) and emerging technologies to uncover insights, optimizeand automate processes, enable self-service capabilities, and developinnovative solutions that improve operational effectiveness and theemployee, candidate, and HR user experience.
• AdvancedAnalytics Designer and Interpreter: Ability to apply advanced analytics(e.g., predictive modeling, machine learning, data mining, prescriptiveanalysis, and data visualization) to uncover insights, identifytrendsand opportunities, inform decision-making, and drive improved businessand operational outcomes.
• Honorour Mission and Values: Ability to build trust and act with authenticityto cultivate a culture of dignity and respect.
• EffectiveDecision Making: Ability to make timely, informed decisions that are inthe best interest of our patients, employees, providers, community andHCA.
• Attainand Leverage Strategic Relationships: Ability to develop and strengthencollaborative relationships with both internal and external stakeholdersto advance the care of our patients and the growth of HCA.
• Communicatewith Impact: Ability to deliver information in a clear, concise, andcompelling manner to effectively engage others and achieve desiredresults.
• AchieveSuccess through Change: Ability to identify opportunities forimprovement and innovation, remove barriers and resistance, and enabledesired behaviors.
• Technologyand Media Integrator: Ability to use technology and social media todrive/create high performing organizations.
• Stronganalytical and problem-solving skills, with the ability to translatedata into practical business insights.
• Advancedproficiency in Excel and presentation tools; comfortable working withlarge data sets, pivots, lookups, and structured trackers.
• Strongwritten and verbal communication skills, including the ability to tailorupdates for leadership and cross-functional audiences.
• Abilityto organize work independently, manage multiple priorities, and followthrough with a high level of accuracy and ownership.
• Provenstakeholder management skills and comfort working in a matrixed,cross-time-zone environment.

Niceto Have Skills

• Exposureto process improvement methodologies such as Lean, Six Sigma, orstructured problem-solving frameworks.
• Priorexperience in healthcare, global capability center operations, sharedservices, or a highly regulated environment.

Knowledge,Skills, Abilities, Behaviors:

• Demonstratescuriosity, business acumen, and sound judgment when assessing issues andrecommending next steps.
• Showsattention to detail, ownership, and reliability in managing recurringdeliverables and follow-up actions.
• Workscollaboratively, builds trust with stakeholders, and remains responsivein a service-oriented environment.
• Communicatesclearly, adapts to ambiguity, and remains organized while balancingmultiple priorities.
• Handlesconfidential information appropriately and upholds ethical standards inday-to-day work.