Assistant Manager - Onboarding Coord

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in India is seeking an OC Assistant Manager to ensure onboarding tasks are completed accurately, timely, and in full statutory compliance.

You will support onboarding coordinators and report to the Manager to maintain high-quality HR service delivery. The role focuses on performance reporting, process improvement, and cross-functional collaboration with HR, IT, and talent acquisition.

Qualifications

• 1+ year of management experience.
• 5+ years of relevant work experience.

Responsibilities

• Perform quality assurance checks on employee transactions.
• Review and analyze team metrics to improve service center operations.
• Assist manager with staffing levels for the department.
• Recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to employees in accordance with the organization’s policies and procedures.
• Coach, mentor and develop staff, including onboarding new employees and providing career development planning.
• Lead staff using performance management and development processes with goal setting and feedback.
• Communicate organization information through department meetings, one-on-one meetings, and emails.
• Foster teamwork and unity among department members and resolve conflicts.
• Provide excellent customer service by responding to online inquiries from employees and managers and resolve questions/issues.
• Oversee special projects and other duties as needed.

Skills

HR concepts

Quality focus

Agile

AI & analytics

Analytics

Stakeholder mgmt

Communication

Excel

Tools

GHR

Lawson

ATS

OC Tool

Case Management

Outlook

Job description

The OC Assistant Manager is responsible for ensuringOnboarding Coordinator tasks (e.g., initiation support, new hire paperwork,job descriptions, etc.) are completed in anaccurate, timely, and efficient manner and infull compliance with all legislative requirements and company policies. TheAssistant Manager will provide support to the Onboarding Coordinator analystsas needed and work under direction from the Manager to ensure HR servicedelivery is consistently high-quality while also improving advanced new hireand onboarding activities. The Assistant Manager will collaborate withthe Manager and Director in continuous process review of work streams,educate staff on new processes, triage escalations from stakeholders, anddeliver data requests as necessary. The Assistant Manager will also driveand/or assist with key projects across the service group. The roledelivers service to staff, HR, employees, and other leaders across theorganization; resolves escalated issues and ensures compliance with HRpolicies, service level agreements, and established procedures.

Responsibilities:

Performance Reporting & Insights

• Performquality assurance checks on employee transactions
• Reviewand analyze team metrics on an ongoing basis to help continuouslyimprove service center operations
• Assistmanager with staffing levels for the department
• Workwith Human Resources staff to recruit, interview, select, hire, andemploy an appropriate number of employees.
• Provideoversight and direction to employees in accordance with theorganization's policies and procedures
• Coach,mentor and develop staff, to include overseeing new employee onboardingand providing career development planning and opportunities.
• Leadstaff using a performance management and development process thatprovides an overall context and framework to encourage employeecontribution and includes goal setting, feedback, and performancedevelopment planning.
• Appropriatelycommunicate organization information through department meetings,one-on-one meetings, and appropriate email, and regular interpersonalcommunication.
• Fostera spirit of teamwork and unity among department members that allows fordisagreement over ideas, conflict and expeditious conflict resolution,and the appreciation of diversity as well as cohesiveness,supportiveness, and working effectively together to enable each employeeand the department to succeed.
• Provideexcellent customer service by responding to online inquiries fromemployees and managers at all levels and resolve questions/issues byaccessing information in multiple systems on the computer.
• Overseespecial projects and other duties as needed.

Operational Support & ProcessImprovement

• AppliesAgile methodologies and continuous process improvement practices,including Lean, Six Sigma, and other frameworks, to evaluate workflows,identify inefficiencies and root causes, prioritize opportunities, andimplement sustainable process and service delivery improvements.
• Leveragesadvanced analytics (e.g., predictive modeling, machine learning, datamining, prescriptive analysis, visualization), artificial intelligence(AI), and emerging technologies to forecast trends, generate actionableinsights, automate and streamline processes, expand self-servicecapabilities, and identify innovative solutions that enhance theemployee, candidate, and HR user experience.
• Mapcurrent workflows, document procedures, and recommend improvements thatreduce manual effort and improve cycle time, quality, or service.
• Trackoperational action items, follow through on open issues, and coordinatewith stakeholders to ensure timely completion of deliverables.
• Supportimplementation of new tools, reporting enhancements, process controls,or business initiatives through testing, documentation, and adoptionactivities.

Cross-Functional Partnership

• Partnerswith Staff, COE’s, ITG, Talent Acquisition, HRIS, HR Business Partners,Managers, Employees, and other HROC Service Group leaders.

Data Quality, Governance &Compliance

• Will utilize GHR,Lawson, ATS, PreCheck, OC Tool, Case Management, Outlook Mailboxes andadhere to internal policies, confidentiality standards, anddocumentation requirements while handling business information andsensitive data.
• Contributeto a culture of continuous improvement, accountability, andcustomer-focused execution.

Education& Experience:

Required

1+year(s) of experience in management

Required

5+year(s) of experience in relevant work

Required

MustHave Skills

• Knowledgeof HR concepts and terminology
• Serviceand Quality Excellence: Ability to demonstrate an uncompromisingcommitment to delivering exceptional care to create an unmatched valueproposition for our patients.
• EmploysEffective Methods to Improve: Ability to apply Agile methodologies andcontinuous process improvement practices, including Lean, Six Sigma, andother improvement frameworks, to evaluate workflows, identify rootcauses and inefficiencies, prioritize opportunities, and implementsustainable improvements that enhance processes, operationalperformance, and service delivery.
• AI& Emerging Technology Innovator: Ability to apply artificialintelligence (AI) and emerging technologies to uncover insights, optimizeand automate processes, enable self-service capabilities, and developinnovative solutions that improve operational effectiveness and theemployee, candidate, and HR user experience.
• AdvancedAnalytics Designer and Interpreter: Ability to apply advanced analytics(e.g., predictive modeling, machine learning, data mining, prescriptiveanalysis, and data visualization) to uncover insights, identify trendsand opportunities, inform decision-making, and drive improved businessand operational outcomes.
• Honorour Mission and Values: Ability to build trust and act with authenticityto cultivate a culture of dignity and respect.
• EffectiveDecision Making: Ability to make timely, informed decisions that is inthe best interest of our patients, employees, providers, community andHCA.
• Attainand Leverage Strategic Relationships: Ability to develop and strengthencollaborative relationships with both internal and external stakeholdersto advance the care of our patients and the growth of HCA.
• Communicatewith Impact: Ability to deliver information in a clear, concise, andcompelling manner to effectively engage others and achieve desiredresults.
• AchieveSuccess through Change: Ability to identify opportunities forimprovement and innovation, remove barriers and resistance, and enabledesired behaviors.
• Technologyand Media Integrator: Ability to use technology and social media todrive/create high performing organizations.
• Stronganalytical and problem-solving skills, with the ability to translatedata into practical business insights.
• Advancedproficiency in Excel and presentation tools; comfortable working withlarge data sets, pivots, lookups, and structured trackers.
• Strongwritten and verbal communication skills, including the ability to tailorupdates for leadership and cross-functional audiences.
• Abilityto organize work independently, manage multiple priorities, and followthrough with a high level of accuracy and ownership.
• Provenstakeholder management skills and comfort working in a matrixed,cross-time-zone environment.

Niceto Have Skills

• Exposureto process improvement methodologies such as Lean, Six Sigma, orstructured problem-solving frameworks.
• Priorexperience in healthcare, global capability center operations, sharedservices, or a highly regulated environment.

Knowledge,Skills, Abilities, Behaviors:

• Demonstratescuriosity, business acumen, and sound judgment when assessing issues andrecommending next steps.
• Showsattention to detail, ownership, and reliability in managing recurringdeliverables and follow-up actions.
• Workscollaboratively, builds trust with stakeholders, and remains responsivein a service-oriented environment.
• Communicatesclearly, adapts to ambiguity, and remains organized while balancingmultiple priorities.
• Handlesconfidential information appropriately and upholds ethical standards inday-to-day work.