Analyst I - Employee Experience Analyst

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 400,000 - 700,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. seeks an Employee Experience Analyst to support Performance Management and Employee Experience programs. You will manage cycles, track data, prepare reports, and coordinate communications across teams.

The role involves assisting with goal setting, mid-year reviews, engagement surveys, recognition, and action planning, while developing expertise in PM and Employee Experience processes.

Qualifications

• Bachelor's degree in HR, Business, Organizational Development, Psychology, or related field.
• Typically 2+ years of relevant HR/Performance Management experience.
• Experience supporting Performance Management processes is required.
• Experience in communications, data tracking, or administrative activities.
• Exposure to performance review cycles, goal setting, and employee engagement surveys preferred.
• Ability to work in a deadline-driven environment with recurring deliverables.
• Experience with global teams or shared services is preferred.

Responsibilities

• Support recurring Performance Management activities including goal setting, mid-year processes, year-end reviews.
• Maintain cycle calendars, trackers, process documentation, and related materials.
• Support employee and leader communications before and during PM cycles.
• Track completion and participation and follow up on outstanding activities.
• Respond to routine employee, leader, or HR partner questions.
• Escalate non-routine or sensitive PM issues to more experienced team members.
• Assist with PM data validation and reconciliation.
• Support preparation of job aids, FAQs, process guides, and other resources.
• Assist with system testing and process changes as assigned.
• Support administration of employee engagement surveys and listening activities.
• Maintain program trackers, documentation, and employee experience resources.
• Coordinate with colleagues across geographies and time zones.
• Provide timely status updates and follow-through on action items.

Skills

Performance Management

Organization

Attention to detail

English communication

Education

Bachelor's degree in HR / related field

Tools

Excel

PowerPoint

HRIS

Job description

TheEmployee Experience Analyst - Analyst I supports the day-to-day execution ofPerformance Management and Employee Experience programs through processadministration, employee and leader support, communications, data tracking,reporting, and operational coordination.

PerformanceManagement is a core component of this role. The Analyst supports recurringactivities such as goal setting, performance review cycles, completiontracking, communications, data validation, and routine employee and leaderinquiries.

The role also provides support for broaderEmployee Experience activities, including employee listening, engagementsurveys, recognition, action planning, and related programs. Working withinestablished processes and with guidance from more experienced team members,the Analyst is expected to deliver accurate, timely, and responsive supportwhile developing deeper expertise in Performance Management and EmployeeExperience.

Responsibilities:

Performance ManagementSupport

• Support recurring Performance Managementactivities, including goal setting, mid-year processes, year-end reviews, andother established cycles.
• Maintain cycle calendars, trackers, processdocumentation, and related materials.
• Support employee and leader communicationsbefore and during Performance Management cycles.
• Track completion and participation andfollow up on outstanding activities according to established procedures.
• Respond to routine employee, leader, or HRpartner questions using established resources and guidance.
• Escalate non-routine or sensitivePerformance Management issues to more experienced team members or leadership.
• Assist with Performance Management datavalidation and reconciliation.
• Support preparation of job aids, FAQs,process guides, and other resources.
• Assist with system testing and processchanges as assigned.

Employee Experience &Engagement Support

• Support administration of employeeengagement surveys and other listening activities.
• Assist with communications, distributionlists, participation tracking, reporting, and follow-up.
• Maintain program trackers, documentation,and employee experience resources.
• Support action-planning activities andfollow-up as directed.
• Assist with employee recognition and otherengagement activities.
• Respond to routine program questions androute more complex requests appropriately.

Data, Reporting &Administration

• Maintain accurate employee and program datain trackers, reports, and systems.
• Prepare recurring reports and summariesusing established templates and processes.
• Perform routine quality checks and identifymissing or inconsistent information.
• Follow established procedures for handlingconfidential employee information.
• Maintain organized documentation andappropriate records for assigned programs.

Stakeholder & TeamSupport

• Provide professional and responsive supportto employees, leaders, HR partners, and team members.
• Coordinate with colleagues acrossgeographies and time zones to complete assigned activities.
• Provide timely status updates and followthrough on assigned action items.
• Work collaboratively with other Performance& Engagement team members during high-volume cycle periods.
• Support special projects and additionalteam priorities as assigned.

Process & ContinuousImprovement

• Follow established standard operatingprocedures and workflows.
• Identify routine issues or recurringquestions and bring them to the attention of more experienced team members.
• Help maintain current documentation,templates, and process resources.
• Participate in process-improvementactivities and adoption of new tools or processes.

Education & Experience:

• Bachelor's degree in Human Resources,Business, Organizational Development, Psychology, or a related field;equivalent relevant experience may be considered.
• Typically 2+ years of relevant professionalexperience in Human Resources, Talent Management, Performance Management, HRoperations, Employee Experience, or a related area.
• Prior exposure to or experience supportingPerformance Management processes is required.
• Experience supporting employee or leader HRprocesses, communications, data tracking, or administrative activities.
• Exposure to performance review cycles, goalsetting, employee engagement, surveys, or related Talent Management processespreferred.
• Experience in a deadline-driven environmentwith recurring deliverables.
• Exposure to global teams, shared services,or a Global Capability Center preferred.

Must Have Skills

• Foundational knowledge of PerformanceManagement processes.
• Prior experience or meaningful exposuresupporting Performance Management activities.
• Strong organizational and time-managementskills.
• Strong attention to detail and accuracy.
• Good written and verbal Englishcommunication skills.
• Ability to follow established HR processesand procedures.
• Ability to provide professional andresponsive employee and leader support.
• Ability to manage multiple routineassignments and deadlines.
• Strong follow-through and reliability.
• Proficiency in Microsoft Excel, PowerPoint,and related productivity tools.
• Ability to work collaboratively acrossteams and geographies.
• Ability to handle confidential employeeinformation appropriately.

Nice to Have Skills

• Experience with a Performance Management orHRIS platform.
• Exposure to Workday, Oracle,SuccessFactors, or similar HR technology.
• Experience supporting employee engagementor listening surveys.
• Exposure to reporting, dashboards, ordata-analysis tools.
• Employee recognition or engagement-programexperience.
• Global Capability Center or shared-servicesexperience.
• Healthcare or regulated-industryexperience.

Knowledge, Skills,Abilities, Behaviors:

• Demonstrates accuracy and reliability whensupporting employee-related processes.
• Understands the importance ofconfidentiality when working with performance and employee information.
• Learns Performance Management processesquickly and applies established procedures consistently.
• Communicates professionally with employees,leaders, and HR partners.
• Demonstrates strong follow-through andmeets established deadlines.
• Works collaboratively and supports teampriorities, particularly during high-volume Performance Management cycles.
• Asks appropriate questions and escalatesissues when guidance is required.
• Responds positively to feedback anddevelops new capabilities quickly.
• Maintains a service-oriented approach toemployee and leader support.
• Demonstrates curiosity about how HRprocesses affect the overall employee experience.