Assistant Manager - Onboarding Admin

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. is seeking an Onboarding Admin Assistant Manager to ensure Tier II onboarding tasks are completed accurately and efficiently, in compliance with policies and laws.

The role provides support to Tier II analysts, collaborates with managers, and drives process improvements across the service group. You will work under direction from the Onboarding Manager, educate staff on new processes, triage escalations, and deliver data requests as needed, while supporting

Qualifications

• 1+ year of experience in management.
• 5+ year of experience in relevant work.
• Knowledge of HR concepts and terminology.
• Experience applying Agile methodologies and process improvement frameworks.

Responsibilities

• Assist manager with staffing levels for the department.
• Review and analyze team metrics to improve service center operations.
• Perform quality assurance checks on employee transactions.
• Coordinate recruitment, interviewing, and hiring processes.
• Provide oversight and direction to employees per policies and procedures.
• Coach and develop staff, oversee onboarding tasks and career development.
• Lead or support with performance management and development planning.

Skills

HR concepts

Agile methodologies

Data analytics

AI & emerging tech

Advanced analytics

Stakeholder management

Communication

Excel & presentations

Change management

Tools

GHR

Lawson

ATS

PreCheck

OC Tool

Case Management

Outlook

Job description

TheOnboarding Admin Assistant Manager is responsible for ensuring Tier IIOnboarding Analysts tasks (e.g., transaction support, background, drugscreens, etc.) are completed in an accurate, timely, and efficient manner andin full compliance with all legislative requirements and company policies.The Assistant Manager will provide support to the Tier II analysts as neededand work under direction from the Onboarding Manager to ensure HR service deliveryis consistently high-quality while also improving advanced onboardingactivities. The Assistant Manager will collaborate with the Manager andDirector in continuous process review of work streams, educate staff on newprocesses, triage escalations from stakeholders, and deliver data requests asnecessary. Under direction of the manager, the Assistant Manager will alsodrive and/or assist with key projects across the service group. Therole delivers service to managers, staff, HR, employees, and other leadersacross the organization; resolves escalated issues and ensures compliancewith HR policies, service level agreements, and established procedures.

Responsibilities:

PerformanceReporting & Insights

• Assist manager with staffinglevels for the department
• Review and analyze team metrics onan ongoing basis to help continuously improve service centeroperations
• Perform quality assurance checkson employee transactions
• Work with Human Resources staff torecruit, interview, select, hire, and employ an appropriate number ofemployees.
• Provide oversight and direction toemployees in accordance with the organization's policies andprocedures
• Coach, mentor and develop staff,to include overseeing new employee onboarding tasks and providing careerdevelopment planning and opportunities.
• Lead staff using a performancemanagement and development process that provides an overall context andframework to encourage employee contribution and includes goal setting,feedback, and performance development planning.
• Foster a spirit of teamwork andunity among department members that allows for disagreement over ideas,conflict and expeditious conflict resolution, and the appreciation ofdiversity as well as cohesiveness, supportiveness, and workingeffectively together to enable each employee and the department tosucceed.
• Appropriately communicateorganization information through department meetings, one-on-onemeetings, appropriate email, and regular interpersonalcommunication.
• Provide excellent customerservice by responding to online inquiries from employees and managers atall levels and resolve questions/issues by accessing information inmultiple systems on the computer.
• Oversee special projects and otherduties as needed.

OperationalSupport & Process Improvement

• Applies Agile methodologies andcontinuous process improvement practices, including Lean, Six Sigma, andother frameworks, to evaluate workflows, identify inefficiencies androot causes, prioritize opportunities, and implement sustainable processand service delivery improvements.
• Leverages advanced analytics(e.g., predictive modeling, machine learning, data mining, prescriptiveanalysis, visualization), artificial intelligence (AI), and emergingtechnologies to forecast trends, generate actionable insights, automateand streamline processes, expand self-service capabilities, and identifyinnovative solutions that enhance the employee, candidate, and HR userexperience.
• Map current workflows, documentprocedures, and recommend improvements that reduce manual effort andimprove cycle time, quality, or service.
• Track operational action items,follow through on open issues, and coordinate with stakeholders toensure timely completion of deliverables.
• Support implementation of newtools, reporting enhancements, process controls, or business initiativesthrough testing, documentation, and adoption activities.

Cross-FunctionalPartnership

• Partners with Staff, COE’s, ITG,Talent Acquisition, HRIS, HR Business Partners, Managers, Employees, andother HROC Service Group leaders.

DataQuality, Governance & Compliance

• Will utilize GHR, Lawson, ATS, PreCheck, OC Tool, Case Management, Outlook Mailboxes and adhere tointernal policies, confidentiality standards, and documentationrequirements while handling business information and sensitivedata.
• Contribute to a culture ofcontinuous improvement, accountability, and customer-focusedexecution.

Education& Experience:

Required

1+ year(s) of experienceinmanagement

Required

5+ year(s) of experienceinrelevant work

MustHave Skills

• Knowledge of HR concepts andterminology
• Service and Quality Excellence:Ability to demonstrate an uncompromising commitment to deliveringexceptional care to create an unmatched value proposition for ourpatients.
• Employs Effective Methods toImprove: Ability to apply Agile methodologies and continuous processimprovement practices, including Lean, Six Sigma, and other improvementframeworks, to evaluate workflows, identify root causes andinefficiencies, prioritize opportunities, and implement sustainableimprovements that enhance processes, operational performance, andservice delivery.
• AI & Emerging Technology Innovator:Ability to apply artificial intelligence (AI) and emerging technologiesto uncover insights, optimize and automate processes, enableself-service capabilities, and develop innovative solutions that improveoperational effectiveness and the employee, candidate, and HR userexperience.
• Advanced Analytics Designer and Interpreter:Ability to apply advanced analytics (e.g., predictive modeling, machinelearning, data mining, prescriptive analysis, and data visualization) touncover insights, identify trends and opportunities, informdecision-making, and drive improved business and operationaloutcomes.
• Honor our Mission and Values:Ability to build trust and act with authenticity to cultivate a cultureof dignity and respect.
• Effective Decision Making:Ability to make timely, informed decisions that are in the best interestof our patients, employees, providers, community and HCA.
• Attain and Leverage StrategicRelationships: Ability to develop and strengthen collaborativerelationships with both internal and external stakeholders to advancethe care of our patients and the growth of HCA.
• Communicate with Impact: Abilityto deliver information in a clear, concise, and compelling manner toeffectively engage others and achieve desired results.
• Achieve Success through Change:Ability to identify opportunities for improvement and innovation, removebarriers and resistance, and enable desired behaviors.
• Technology and Media Integrator:Ability to use technology and social media to drive/create highperforming organizations.
• Strong analytical andproblem-solving skills, with the ability to translate data intopractical business insights.
• Advanced proficiency in Excel andpresentation tools; comfortable working with large data sets, pivots,lookups, and structured trackers.
• Strong written and verbalcommunication skills, including the ability to tailor updates forleadership and cross-functional audiences.
• Ability to organize workindependently, manage multiple priorities, and follow through with ahigh level of accuracy and ownership.
• Proven stakeholder managementskills and comfort working in a matrixed, cross-time-zoneenvironment.

Niceto Have Skills

• Exposure to process improvementmethodologies such as Lean, Six Sigma, or structured problem-solvingframeworks.
• Prior experience in healthcare,global capability center operations, shared services, or a highlyregulated environment.

Knowledge,Skills, Abilities, Behaviors:

• Demonstrates curiosity, businessacumen, and sound judgment when assessing issues and recommending nextsteps.
• Shows attention to detail,ownership, and reliability in managing recurring deliverables andfollow-up actions.
• Works collaboratively, buildstrust with stakeholders, and remains responsive in a service-orientedenvironment.
• Communicates clearly, adapts toambiguity, and remains organized while balancing multiplepriorities.
• Handles confidential informationappropriately and upholds ethical standards in day-to-day work.