Country Manager – RCM (IND/SL)

PatternEP - https:/healthreconconnect.com/sitemap.xml - om; India; Hybrid; INR 279,000 - 390,600; Full time

Job summary

A healthcare technology firm is seeking a Country Manager to lead operations and define strategy for becoming a world-class RCM provider. The ideal candidate should have over 20 years' experience in operational roles, with at least 5 years in a C-level position. Responsibilities include driving compliance, optimizing service operations, and fostering leadership within the team. This full-time position offers a hybrid work arrangement with a requirement for onsite work if needed.

Qualifications

• 20+ years leading operations and managing delivery functions.
• 5+ years in a similar leadership (C-level) role.
• Deep understanding of healthcare reimbursement methodologies.

Responsibilities

• Drive strategy to establish a world-class RCM Tech provider.
• Ensure optimized operations and service models.
• Embed compliance mechanisms to mitigate business risks.

Skills

Leadership

Operational Excellence

Client Relationship Management

Process Improvement

Communication Skills

Analytical Skills

Education

BA/BS in related field

Job description

Country Manager – RCM

Work Week

Monday to Friday

Shift Window

7:30 PM to 4:00 AM IST

Other Features

Full‑time. US calendar applicable. Hybrid work arrangement – may require onsite work five days a week if needed.

By applying, you acknowledge and agree to be available for in‑person work five days a week if required.

Key Highlights

• Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider.
• Ensure operations and service models are optimized.
• Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
• Partner with key internal stakeholders to integrate existing and new technological initiatives to increase operational efficiencies and deliver enhanced operational service.
• Apply leadership behaviors to build, develop and coach a team of professionals and ensure leadership capabilities are strong across the organization. Inspire others and set the tone for an inclusive and high-performance team.

Responsibilities

1. Provide thought leadership and contribute to the HRC Executive Leadership Team as we drive our strategy to develop into a world class RCM Tech and services provider.
   • Set business direction, develop, implement, and oversee operational models to meet the unique needs and business requirements for our clients.
   • Understand competitor performance and market conditions to effectively leverage HRC Revenue.
   • Inform and advise executive management regarding current industry trends, problems and activities to facilitate both short‑ and long‑range strategic plans to improve operational performance and enhance growth.
   • Hold self and team accountable for creating and maintaining Raving fan customer relationships.
   • Effectively manage the overall cost structure of HRC RCM Operations.
2. Ensure operations and service models are optimized.
   • Develop effective relationships with and confirm operational leaders can execute day‑to‑day responsibility for operations.
   • Closely monitor operational metrics to ensure service levels are met.
   • Evaluate, re‑evaluate processes and KPI achievement for optimizing efficiency.
   • Identify and resolve technical, operational and organizational problems.
   • Monitor required reporting and provide direction on findings.
   • Direct others to resolve business problems that affect multiple functions or disciplines.
   • Provide leadership to and is accountable for the performance of staff.
3. Embed mechanisms and governance to ensure we are compliant and business risk is mitigated.
   • Drive company compliance framework and implement necessary controls in process towards adherence.
   • Monitor and confirm all operational activities con‑form to HRC compliance requirements.
   • Provide oversight and challenge to senior management on decisions and processes regarding strategy and compliance.
   • Understand and manage the Federal and State requirements and relationships related to operations.
   • Provide governance on network strategy and development.
   • Hold self and team accountable for compliance.
   • Practice and inculcate company CREDO, and employment policies.
4. Partner with key internal stakeholders to integrate existing and new technological initiatives to increase operational efficiencies and deliver enhanced operational service.
   • Work closely with Solutions towards development and implementation of products and solutions.
   • Drive team towards technological integration.
   • Resolve operational bottlenecks in solution development.
   • Use industry knowledge to provide solution development input.
5. Apply leadership behaviors to build, develop and coach a team of professionals and ensure leadership capabilities are strong across the organization. Inspire others and set the tone for an inclusive and high‑performance team.
   • Work closely with the operational leadership team and other senior managers to ensure operational goals are aligned with company goals. This includes planning, execution, continuous assessments and improvement of the performance, and overall effectiveness of the teams and individuals.
   • Foster a performance‑driven culture.
   • Lead and influence team by fostering teamwork and collaboration, and driving employee engagement and leveraging diversity and inclusion.

Profile

Qualifications / Criteria

1. Domain Expertise
   • 20+ years of experience leading Operations and managing end‑to‑end delivery and enabling functions.
   • BA/BS in related field plus 15+ years in full‑service RCM delivery including offshore operations.
   • Minimum 5 years in a similar leadership (C‑level) role.
   • 10+ years managing different client types in RCM across labs, hospitals, multi‑specialty physician groups, etc.
   • Deep understanding of payer‑provider dynamics, regulatory compliance, and healthcare reimbursement methodologies.
2. Driving Operational Excellence
   • Strong understanding and ownership of profit and loss with full accountability in a mid‑to‑large company.
   • Expertise in process improvement, cost optimization, and performance management across markets to ensure seamless operations.
   • Knowledge of Revenue Cycle Management compliance requirements and RCM Technology landscape.
   • Strong focus on quality assurance, compliance, and risk management.
   • Senior leadership experience of developing and managing portfolio of revenue‑generating initiatives with focus on automation and new products and services.
   • Strong analytical and project management skills with ability to manage multiple projects of varying complexity simultaneously.
3. Communication and Interpersonal Skills
   • Works effectively with diverse stakeholders, including C‑suite executives, clients, and team members.
   • Excellent communication skills; public speaking required.
   • Experience in mergers and acquisitions (advantageous).
4. Sales and Business Development Support
   • Supports sales teams by providing strategic insights, operational expertise, and domain knowledge to drive business growth.
   • Identifies new opportunities, contributes to proposal development, and participates in client presentations.
5. Client Relationship Management
   • Strong track record of maintaining and enhancing client relationships through effective communication, trust‑building, and delivering exceptional results.
   • Knows client interaction, understanding needs, and aligning organizational goals to exceed expectations.
6. Leadership and Team Management
   • Proven ability to lead and manage large‑scale onshore and offshore delivery teams.
   • Expertise in building high‑performing teams, fostering collaboration, and driving operational excellence across geographies.

Traits

1. STRATEGIC
   • Able to study industry, market opportunity and craft short‑term and long‑term strategy for business growth.
   • Allocate resources toward achieving strategic goals, staying current with performance vs goals, and identifying roadblocks.
   • Re‑evaluate, adjust, and enhance strategy when market changes arise, staying on track for overall achievement of goals.
2. PROCESS COMPETENT
   • Deep knowledge of RCM operations.
   • Run process steps at maximum efficiency with the right controls.
   • Aware of data related to processes; measures right metrics to ensure process efficiency.
   • Drive sustainable improvements.
   • Adept in technology platforms that increase process efficiency.
3. CREDIBLE
   • Strong empathy and identifies strategic customer pains; develops unique, compelling value propositions that deliver business value.
   • Walks the talk on client and internal deliverables.
   • Inspires trust; clear and direct in responses; raises issues and recommendations; keeps commitments.
   • Respects others’ time intelligently.
4. COMMERCIAL
   • Knows the business well enough to craft solutions to client problems and propose internal improvements.
   • Directs operations with understanding of HRC financials and cost structures.
   • Drives disciplined decisions, uses financial knowledge and data to manage the business.
5. OUTCOME FOCUSSED
   • Bias for action and sense of urgency.
   • Organizes and directs quality work effort from the team.
   • Uses big picture to prioritize and organize activities.
   • Identifies and addresses bottlenecks, constraints, dependencies in plans.
   • Balances budget, staffing mix, and project milestones when building work plans.
   • Defines processes to check work and avoid re‑work.
   • Pulls resources quickly to troubleshoot problems.
   • Documents agreements and ensures follow‑through.
6. EFFECTIVE LEADER
   • Drives high‑quality execution; communicates clear directions and expectations.
   • Acts as role model on performance, value behavior, integrity.
   • Identifies strengths and weaknesses of team; organizes effort productively.
   • Upholds CREDO for leadership; creates safe environment.
   • Empowers and drives outcomes; develops team and enhances skills long‑term.
   • Strong mentoring capability; coaches leaders.
7. BRAND AMBASSADOR
   • Maintains professionalism; conveys best image of the company.
   • Prepares for discussions and crucial conversations with positive impression.
   • Anticipates reactions; responds calmly when others stressed.
   • Keeps executive management informed; remains calm and focused.