Analyst II - WFA

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 600,000 - 800,000; Full time

Job summary

HCA's WFA Analyst II Representative provides resolution for associate inquiries beyond routine complexity, researching issues and escalating when needed. The role focuses on HR transactional processes, collaborating with COEs, external Tier II and third-party providers to ensure high-quality HR service delivery.

The team applies Agile methods, uses analytics to forecast trends, and supports audits and data integrity across Lawson, GHR, Kronos and related systems.

Qualifications

• Less than 1 year of relevant work experience.
• 1+ year of experience in HR Service center.

Responsibilities

• Research issues and resolve or escalate to ensure timely resolution.
• Provide resolution on associate inquiries beyond routine complexity.
• Collaborate with COEs, external Tier II and third-party providers for HRIS, payroll and related services.
• Support audits and ensure data accuracy and documentation during surveys (e.g., Joint Commission).
• Assist with employee actions and maintain data entry for certifications and licensure.

Skills

Service Excellence

Process Improvement

Data Analytics

Communication

Stakeholder Management

Tools

Atlas

Trinisys

GHR

Lawson

Kronos

Sedgwick

License Manager Pro

Job description

The WFA Analyst II Representative is responsiblefor providing resolution on associate inquiries that are beyond the routinelevel of complexity. The WFA Analyst IIwill research the issue and take appropriateaction toresolve or further upscale the issue to resolution. Theposition is specialized in policies and processes supporting HR functionaltransactional work and has an in-depth understanding of established policiesand programs within HR. TheWFA Analyst II Representative will work under direction of the WFA AssistantManager to ensure HR service delivery is consistently high-quality, andcollaborates with Centers of Expertise (COEs), external Tier II (Payroll andHRIS) and Third-Party providers,when necessary.

Responsibilities:

Performance Reporting & Insights

• Exercisemastery of all Tier WFA Analyst I function
• Assistwith cross-training and shadowing for WFA Tier I development
• Troubleshootquestions from field HR representatives and partnering HROC servicegroups regarding Lawson/GHR system,new hire actions, payroll information, andlicensure/certifications.
• Facilitatelicense updates in Lawson/GHR on behalf of HCA’s third-partyvendor, License Manager Pro.
• Overseeand adhere to file maintenancestandards in conjunctionwith employee file documentmatrix.
• Provideimmediate, timely, efficient support to HR staff during surveyor audits(IE: Joint Commission) by retrieving documentation, reviewinginformation to coordinate historical record and compile into SurveyTemplate.
• Assistmanagerial staff with employee actions when needed. This includes but isnot limited to: terminations, payroll adjustments, internal transfers, onetimepayments and status changes.
• Inalignment with leadership andorganizational development initiative, review all HCA changes and newposition maintenance requests for approval or denial.
• ProvideFMLA and leave of absence informationto a third-party vendor (Sedgwick, Prudential, etc.) for all HCAemployees when requested.
• Facilitate‘second-day’ entry of licensure and education, as well as uploadbackground checks and drug screens appropriately for all hired HCAemployees.
• Acceptand complete data entry upon receipt of certification renewals via caseticket from Employees, Managers, HRBPs, etc.
• Managealternate rate entry and edits in Lawson/GHR upon receipt of request andapproval from Compensation COE
• Provideexcellent customer service by responding to online inquiries fromemployees and managers at all levels and resolve issues accessingmultiple systems on the computer.

Operational Support & ProcessImprovement

• AppliesAgile methodologies and continuous process improvement practices,including Lean, Six Sigma, and other frameworks, to evaluate workflows,identify inefficiencies and root causes, prioritize opportunities, andimplement sustainable process and service delivery improvements.
• Leveragesadvanced analytics (e.g., predictive modeling, machine learning, datamining, prescriptive analysis, visualization), artificial intelligence(AI), and emerging technologies to forecast trends, generate actionableinsights, automate and streamline processes, expand self-servicecapabilities, and identify innovative solutions that enhance theemployee, candidate, and HR user experience.
• Mapcurrent workflows, document procedures, and recommend improvements thatreduce manual effort and improve cycle time, quality, or service.
• Trackoperational action items, follow through on open issues, and coordinatewith stakeholders to ensure timely completion of deliverables.
• Supportimplementation of new tools, reporting enhancements, process controls,or business initiatives through testing, documentation, and adoptionactivities.

Cross-Functional Partnership

• Partnerwith WFA Analyst I, Compensation COE, Payroll Service Center, HRBusiness Partners, Managers, Employees, Sedgwick, PreCheckand other HROCService Groups.

Data Quality, Governance &Compliance

• WFAAnalysts will utilize Atlas, Trinisys,GHR, Lawson, Case Management, Kronos, Sedgwick ViaOne,License Manager Pro, Outlook Mailboxes and adhere to internal policies,confidentiality standards, and documentation requirements while handlingbusiness information and sensitive data.
• Contributeto a culture of continuous improvement, accountability, andcustomer-focused execution.

Education& Experience:

Required

Less than 1 year of experience in relevantwork experience

Required

1+ year(s) of experience in HRService center

Preferred

MustHave Skills

• Serviceand Quality Excellence: Ability to demonstrate an uncompromisingcommitment to delivering exceptional care to create an unmatched valueproposition for our patients.
• EmploysEffective Methods to Improve: Ability to apply Agile methodologies andcontinuous process improvement practices, including Lean, Six Sigma, andother improvement frameworks, to evaluate workflows, identify rootcauses and inefficiencies, prioritize opportunities, and implementsustainable improvements that enhance processes, operationalperformance, and service delivery.
• AI& Emerging Technology Innovator: Ability to apply artificialintelligence (AI) and emerging technologies to uncover insights, optimizeand automate processes, enable self-service capabilities, and developinnovative solutions that improve operational effectiveness and theemployee, candidate, and HR user experience.
• AdvancedAnalytics Designer and Interpreter: Ability to apply advanced analytics(e.g., predictive modeling, machine learning, data mining, prescriptiveanalysis, and data visualization) to uncover insights, identify trendsand opportunities, inform decision-making, and drive improved businessand operational outcomes.
• Honorour Mission and Values: Ability to build trust and act with authenticityto cultivate a culture of dignity and respect.
• EffectiveDecision Making: Ability to make timely, informed decisions that are inthe best interest of our patients, employees, providers, community andHCA. Attain and Leverage Strategic Relationships: Ability to developand strengthen collaborative relationships with both internal andexternal stakeholders to advance the care of our patients and the growthof HCA.
• Communicatewith Impact: Ability to deliver information in a clear, concise, andcompelling manner to effectively engage others and achieve desiredresults.
• AchieveSuccess through Change: Ability to identify opportunities forimprovement and innovation, remove barriers and resistance, and enabledesired behaviors.
• Technologyand Media Integrator: Ability to use technology and social media todrive/create high performing organizations.
• Stronganalytical and problem-solving skills, with the ability to translatedata into practical business insights.
• Advancedproficiency in Excel and presentation tools; comfortable working withlarge data sets, pivots, lookups, and structured trackers.
• Strongwritten and verbal communication skills, including the ability to tailorupdates for leadership and cross-functional audiences.
• Abilityto organize work independently, manage multiple priorities, and followthrough with a high level of accuracy and ownership.
• Provenstakeholder management skills and comfort working in a matrixed,cross-time-zone environment.

Niceto Have Skills

• Exposureto process improvement methodologies such as Lean, Six Sigma, orstructured problem-solving frameworks.
• Priorexperience in healthcare, global capability center operations, sharedservices, or a highly regulated environment.

Knowledge,Skills, Abilities, Behaviors:

• Demonstratescuriosity, business acumen, and sound judgment when assessing issues andrecommending next steps.
• Showsattention to detail, ownership, and reliability in managing recurringdeliverables and follow-up actions.
• Workscollaboratively, builds trust with stakeholders, and remains responsivein a service-oriented environment.
• Communicatesclearly, adapts to ambiguity, and remains organized while balancingmultiple priorities.
• Handlesconfidential information appropriately and upholds ethical standards inday-to-day work.