Manager - Branch Operations - Express Logistics

The Peninsular and Oriental Steam Navigation Company; Indore District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

The Peninsular and Oriental Steam Navigation Company is seeking a Manager - Branch Operations to oversee operations across multiple locations. You will develop annual and quarterly operating plans, manage budgets, and drive revenue growth while ensuring compliance and customer satisfaction.

The role requires 2–3 years of branch management experience, strong leadership, and expertise in safety, standards, and process optimization.

Qualifications

• Graduate or Post-Graduate degree.
• 2–3 years of branch management experience.
• Skills in budgeting, safety, standards, processes, and vendor/relationship management.

Responsibilities

• Develop and present the branch AOP and execution plan to meet targets.
• Deliver revenue and EBITDA through controlled operations and cost management.
• Utilize resources for branch growth as per short and long-term strategies.
• Create annual, quarterly, and monthly branch operations plans across service lines.
• Ensure daily end-to-end operations, compliance and customer satisfaction.
• Plan peak-season operations including infrastructure and manpower.

Skills

Supervision

Budgeting

Safety Management

Standards Development

Process Management

Inventory Control

Reporting Skills

Analysing Information

Equipment Maintenance

Judgment

Education

Graduate / Post-Graduate

Job description

FILING INFORMATION

Position: Manager - Branch Operations

Department: Express Business, Operations

Location: Multiple Locations

Band: 3

Reports to: Manager - Cluster Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Develop and present the branch AOP and execution plan to meet the set targets
• Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
• Optimally utilize resources to grow the branch as per the short and long term growth strategies.
• Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
• Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
• Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
• Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
• Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
• Manage, track and share local relationships of all Vendors.
• Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
• Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
• Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
• Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
• Maintain relationships with select key accounts in the branch as per the account plan
• Continually find ways to improve and keep our work environment safe
• Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
• Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
• Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
• Adherence to audit compliance and exceeding expectations on CEI scores

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate
• Experience in managing branch with at least 2-3 years' experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment