Executive - Branch Operations - Express Logistics

The Peninsular and Oriental Steam Navigation Company; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

The Peninsular and Oriental Steam Navigation Company seeks an Executive – Branch Operation to oversee warehouse and branch activities across multiple locations in India. You will manage loading/unloading, document handling, route planning, and safety compliance to ensure timely deliveries.

Ideal candidates bring 5–8 years in warehouse management, strong supervisory and budgeting skills, and a proactive team-player mindset to enhance service levels and operational efficiency.

Qualifications

• At least 5–8 years of warehouse management experience.
• Experience in supervision, budgeting, safety and process standards.
• Strong team player who is proactive.

Responsibilities

• Performs loading/unloading of trucks and containers, sorts documents, and ensures timely completion.
• Sorts and loads documents and boxes to support productivity on the delivery route.
• Plans routes and prioritizes stops to meet customer time-windows and productivity targets.
• Ensures accurate and timely completion of delivery records, manifests, time-cards and related documents.
• Performs pre- and post-trip vehicle checks and prepares inspection reports.
• Adheres to warehousing, material handling and shipping regulations.
• Audits customer documents (AWB, customs paperwork, invoices) as required.
• Uses tools to scan, record and transfer data for performance tracking and compliance.
• Keeps vehicles and packages secure by following safety procedures.
• Handles customer queries and resolves issues or escalates to the appropriate department.
• Identifies opportunities to generate additional revenue and improve customer satisfaction.
• Regularly checks inventory levels and reconciles with data storage systems.

Skills

Team player

Proactive

Safety Management

Inventory Control

Analysing Information

Surveillance Skills

Judgment

Supervision

Budgeting

Reporting Skills

Equipment Maintenance

Developing Standards

Managing Processes

Education

Graduate degree

Job description

FILING INFORMATION

Position: Executive – Branch Operation

Department: Express Business, Operations

Location: Multiple Locations

Band: 2

Reports to: Manager – Branch Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
• Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
• Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
• Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
• Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
• Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
• Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
• Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
• Effectively dealing with all the customer queries, requests and resolving the same if job remits else escape the same to appropriate department.
• Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.
• Contributes to team effort by accomplishing related results as needed.
• Ensure all KPIs are 100% achieved
• Adhere to operational requirements for the required results.

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate
• Experience in managing warehouse with at least 5-8 years’ experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment
• Should be a team player and proactive