Manager - Branch Operations - Express Logistics

The Peninsular and Oriental Steam Navigation Company; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Peninsular and Oriental Steam Navigation Company seeks a Manager - Branch Operations to lead Express Business, Operations across multiple locations. You will drive AOP planning, revenue growth, and end-to-end branch performance.

We expect 2-3 years of branch management experience, strong budgeting and safety skills, and a proven ability to develop teams and optimize processes. This role focuses on improving service delivery and operational excellence across locations.

Qualifications

• Graduate or postgraduate degree required.
• 2-3 years' branch management experience.
• Experience in supervision, budgeting, safety, and process management.

Responsibilities

• Develop and present branch AOP and execution plan.
• Deliver AOP revenue and EBITDA through controlled operations.
• Utilize resources to grow the branch per strategies.
• Develop annual, quarterly and monthly branch plans.
• Monitor end-to-end operations and ensure compliance and customer satisfaction.
• Develop peak season operations plan including capacity and manpower.
• Track and report MIS; provide updates in branch reviews.
• Manage vendor relationships and local accounts.

Skills

Branch management

Budgeting

Safety management

Process management

Reporting

Analyzing information

Inventory control

Team supervision

Education

Any Graduate / Post-Graduate

Job description

FILING INFORMATION

Position: Manager - Branch Operations

Department: Express Business, Operations

Location: Multiple Locations

Band: 3

Reports to: Manager - Cluster Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Develop and present the branch AOP and execution plan to meet the set targets
• Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
• Optimally utilize resources to grow the branch as per the short and long term growth strategies.
• Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
• Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
• Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
• Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
• Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
• Manage, track and share local relationships of all Vendors.
• Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
• Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
• Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
• Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
• Maintain relationships with select key accounts in the branch as per the account plan
• Continually find ways to improve and keep our work environment safe
• Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
• Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
• Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
• Adherence to audit compliance and exceeding expectations on CEI scores

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate
• Experience in managing branch with at least 2-3 years' experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment