FILING INFORMATION
Position: Executive - Branch Operation
Department: Express Business, Operations
Location: Multiple Locations
Band: 2
Reports to: Manager - Branch Operations
ROLES RESPONSIBILITIES
- Performs physical loading, unloading of trucks containers, sorting of documents and ensuring its timely completion.
- Sorts loads documents boxes in a logical flow to support optimal productivity on the delivery route.
- Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
- Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
- Performs defined pre post trip vehicle checks and also prepares the vehicle inspection report.
- Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
- Ensures the accuracy timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
- Uses defined tools to perform accurate timely scanning, recording transferring of data for diverse types of performance tracking/compliance activities.
- Ensures the ongoing security of the vehicle packages by taking all precautions following defined safety security procedures.
- Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalation the same to appropriate department.
- Pro-actively seeks opportunity to generate additional revenue improve customer satisfaction by identifying highlighting sales automation opportunities that support the customers business.
- Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
- Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks taking on additional responsibilities when possible.
- Contributes to team effort by accomplishing related results as needed.
- Ensure all KPIs are 100% achieved
- Adhere to operational requirements for the required results.
QUALIFICATIONS COMPETENCIES
- Any Graduate / Post-Graduate
- Experience in managing warehouse with at least 5-8 years experience.
- Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment
- Should be a team player and proactive