Manager – Account Management – B2B Marketplace

Dotflick Solutions; India; Remote; INR 900,000 - 1,200,000; Full time

Job summary

Dotflick Solutions in India is seeking an Account Management Manager to drive customer onboarding on our platform, resolve issues, and execute cross-sell data services and marketing campaigns.

The role combines client servicing with accounting duties, including bookkeeping, finalization of accounts, MIS reporting, TDS calculations, and period-end closing. You will coordinate with the US team, mentor staff, and ensure contract deliverables are met.

Qualifications

• Coordinate with US team to provide solutions.
• Individual contributor role initially.
• Develop team-management skills as new members join.
• Manufacturing sales or B2B marketplace experience preferred.
• Founder mindset and willingness to go the extra mile.

Responsibilities

• Onboard customers on the company platform.
• Resolve issues and manage escalations.
• Cross-sell data services and run marketing campaigns.
• Serve customers according to contract deliverables.
• Support sellers during the order management cycle.
• Handle accounting and bookkeeping duties.
• Prepare finalization of accounts.
• Provide monthly MIS reports.
• Compute TDS and file returns.
• Organize and secure all files, records, and cash in accordance with policies.
• Record, store, access, and analyze financial information.
• Classify and summarize financial data using journals/computers.
• Prepare, audit, and distribute financial reports and payroll tables.
• Perform period-end closing procedures and reports.
• Prepare, review, reconcile invoices and statements.
• Follow up on past-due accounts and vendor invoices.
• Coordinate with other departments; mentor; ensure tasks meet quality and deadlines.
• Report work-related accidents to supervisor.
• Adhere to policies; maintain confidentiality; protect assets.
• Communicate clearly; prepare written documents; answer phones professionally.
• Develop positive relationships; support team goals; listen to concerns.
• Move and lift objects up to 10 pounds as needed.
• Perform other reasonable duties as requested.

Skills

Coordinate with US team

Individual contributor

Team management (hiring)

Manufacturing sales / B2B experience

Founder mindset

Job description

Role: Account Management Manager

Job Description:

• Customer onboarding on company platform
• Issue resolution and escalation management
• Cross-sell data services and execute marketing campaigns
• Service customers as per deliverables in the contract
• Handhold sellers during the order management cycle
• Accounting and Bookkeeping
• Finalization of Accounts
• Monthly reporting of MIS
• TDS Calculation & Return Filings
• Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
• Record, store, access, and/or analyze computerized financial information.
• Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, legrs, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Complete period-end closing procedures and reports as specified.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
• Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weging less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements:

• Ability to coordinate with the US team for solutions
• Individual Contributor role in the beginning
• Team management skills as team members get hired
• Manufacturing Sales or B2B marketplace experience will be preferred
• A founder mindset and willingness to go the extra mile