Field Account Manager - South Asia

Reed Business Information, Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Reed Business Information, Inc. in Mumbai is seeking a Field Account Manager for South Asia to manage a portfolio of customers, build durable relationships, and ensure retention while identifying upsell opportunities.

You will work closely with the Business Development Manager to close deals. The ideal candidate has 8–10 years in customer success or account management, superb communication and presentation skills, and a solid grasp of SaaS products.

Qualifications

• 8–10 years of experience in customer success or account management.
• Strong client relationship-building abilities.
• Excellent communication and presentation skills.
• Experience with SaaS or technology products.
• Proficiency with CRM systems, preferably Salesforce.

Responsibilities

• Build relationships with clients, understand their needs, and provide proactive guidance and support.
• Develop customer success strategies to drive adoption and retention.
• Collaborate with sales and product teams to ensure onboarding and ongoing satisfaction.
• Identify opportunities for upselling or cross-selling to existing clients.
• Monitor customer health metrics and address potential issues proactively.
• Gather feedback to inform product development and improve the customer experience.

Job description

Field Account Manager - South Asia

You will be responsible for managing a book of accounts where you ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you ll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients
• Monitoring customer health metrics and proactively addressing any potential issues or concerns
• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• Have a proven track record in a customer success / account management role with 8 to 10 years experience
• Be adept at building and maintaining lasting client relationships
• Possess excellent communication and presentation skills
• Be skilled in problem-solving and able to think strategically about customer needs
• Have experience working with cross-functional teams, such as operations and product development
• Be able to work in a team environment supporting one or more Business Development Managers
• Be results-driven and able to meet or exceed customer satisfaction and retention goals
• Possess a deep understanding of SaaS or technology products
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.