B2B Account Management

Greytip Software Private Limited; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Greytip Software Private Limited in Bengaluru is seeking a B2B Account Manager to own end-to-end relationships with business clients and partners. You will drive account growth, ensure retention, and coordinate across sales, operations, and product/tech teams to deliver value.

The role requires 2–4 years in B2B account management or related roles, strong communication, and comfort with data and dashboards. Opportunity to scale partnerships in a fast‑growing SaaS environment.

Qualifications

• 2–4 years of experience in B2B account management, client servicing, or related growth role.
• Bachelor's degree in Business, Marketing, or related field preferred.
• Strong communication and relationship-management skills.
• Comfortable working with data and reporting tools to track account health and growth.

Responsibilities

• Do business development for B2B customers and identify new opportunities to scale B2B business
• Own the end-to-end relationship for a portfolio of B2B clients/partners, acting as their primary point of contact
• Drive account growth by identifying upsell/cross-sell opportunities and expanding the scope of existing partnerships
• Ensure high retention by proactively addressing client needs, resolving issues quickly, and maintaining strong satisfaction levels
• Coordinate day-to-day operations between internal teams (sales, operations, product/tech) and external clients/partners to ensure smooth execution
• Track and report on account health, growth metrics, and key performance indicators, using data to inform decisions and flag risks early
• Collaborate with internal teams to resolve escalations and ensure a consistently high standard of service delivery

Skills

Communication

Relationship management

Data analysis

Multi-account management

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Excel

Google Sheets

Dashboards

Job description

We're looking for a B2B Account Manager who will own and manage relationships with our business clients and partners end-to-end. This role is central to driving account growth, ensuring retention, and acting as the key point of coordination between our internal team and external partners/clients. The ideal candidate is a proactive relationship-builder who is equally comfortable on client calls and in spreadsheets tracking account performance.

What You'll Do

• Do business development for B2B customers and identify new opportunities to scale B2B business
• Own the end-to-end relationship for a portfolio of B2B clients/partners, acting as their primary point of contact
• Drive account growth by identifying upsell/cross-sell opportunities and expanding the scope of existing partnerships
• Ensure high retention by proactively addressing client needs, resolving issues quickly, and maintaining strong satisfaction levels
• Coordinate day-to-day operations between internal teams (sales, operations, product/tech) and external clients/partners to ensure smooth execution
• Track and report on account health, growth metrics, and key performance indicators, using data to inform decisions and flag risks early
• Collaborate with internal teams to resolve escalations and ensure a consistently high standard of service delivery

What We're Looking For

• 2–4 years of experience in B2B account management, client servicing, partner management, or a related B2B sales/growth role
• Strong communication and relationship-management skills, with the ability to build trust with external stakeholders
• Comfortable working with data and reporting tools (Excel/Google Sheets, dashboards) to track account health and growth
• Strong ownership mindset with the ability to manage multiple accounts and priorities simultaneously
• Good problem-solving skills and the ability to work cross-functionally with internal teams
• Prior experience in [industry/sector, e.g., retail, D2C, e-commerce, enterprise SaaS — add relevant sector] is a plus
• Bachelor's degree in Business, Marketing, or a related field (preferred, not mandatory)