Field Account Manager - South Asia

Elsevier; Mumbai; Sur place; INR 1 800 000 - 2 800 000; Plein temps

Résumé du poste

Elsevier is seeking a Field Account Manager for South Asia based in Mumbai. You will manage a book of accounts, build strong client relationships, and drive retention, renewals, and growth through upsell and cross-sell opportunities.

Working with the Business Development Manager, you ll close deals and implement customer success strategies to increase product adoption and satisfaction. This role requires strong communication and strategic thinking to operate across sales and product teams.

Qualifications

• 8–10 years in a customer success/account management role
• A proven ability to build and maintain lasting client relationships
• Excellent communication and presentation skills
• Strong problem-solving and strategic thinking
• Experience working with cross-functional teams (operations, product)
• Able to work in a team environment supporting one or more Business Development Managers
• Results-driven with focus on customer satisfaction and retention
• Deep understanding of SaaS or technology products
• Proficient in CRM software; Salesforce experience is a plus but not required

Responsabilités

• Build solid relationships with clients and understand their needs
• Develop and implement customer success strategies to drive adoption and retention
• Collaborate with sales and product teams for onboarding and ongoing satisfaction
• Identify opportunities for upselling or cross-selling existing clients
• Monitor customer health metrics and address potential issues
• Gather feedback to inform product development and improve experience

Connaissances

Client relationships

Communication

Presentation skills

Problem solving

Strategic thinking

Cross-functional collaboration

Team player

SaaS knowledge

CRM experience

Outils

Salesforce

Description du poste

Field Account Manager - South Asia

You will be responsible for managing a book of accounts where you ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you ll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients
• Monitoring customer health metrics and proactively addressing any potential issues or concerns
• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• Have a proven track record in a customer success / account management role with 8 to 10 years experience
• Be adept at building and maintaining lasting client relationships
• Possess excellent communication and presentation skills
• Be skilled in problem-solving and able to think strategically about customer needs
• Have experience working with cross-functional teams, such as operations and product development
• Be able to work in a team environment supporting one or more Business Development Managers
• Be results-driven and able to meet or exceed customer satisfaction and retention goals
• Possess a deep understanding of SaaS or technology products
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.