Collections Manager

Complete Solutions; Bhopal, Rewa, Shahdol; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Complete Solutions is seeking a skilled professional to lead debt collection efforts in India. The role focuses on strategy development for recovery and payment collection, guiding a team of collection agents, ensuring policy compliance, negotiating payment plans, and delivering performance reports to senior management.

The position emphasizes building effective processes, mentoring staff, and maintaining adherence to regulations while optimizing recovery outcomes for delinquent accounts.

Qualifications

• Experience in designing and implementing debt recovery strategies.
• Ability to hire, train and supervise collection staff to improve efficiency.
• Awareness of applicable debt collection regulations and company policies.
• Proven skill in negotiating payment plans for delinquent accounts.
• Track record of generating performance reports for management.

Responsibilities

• Strategy Development: Design and implement effective plans and targets for debt recovery and payment collection.
• Team Leadership: Hire, train, mentor, and supervise collection agents and staff to improve daily efficiency.
• Policy Compliance: Ensure all debt collection procedures comply with relevant legal regulations and company policies.
• Account Negotiation: Handle escalated customer disputes and negotiate customized payment plans for delinquent accounts.
• Reporting and Analysis: Track collection metrics, evaluate delinquent accounts, and prepare regular performance reports for upper management.

Skills

Strategy development

Team leadership

Policy compliance

Account negotiation

Reporting and analytics

Job description

• Strategy Development: Design and implement effective plans and targets for debt recovery and payment collection.
• Team Leadership: Hire, train, mentor, and supervise collection agents and staff to improve daily efficiency.
• Policy Compliance: Ensure all debt collection procedures comply with relevant legal regulations and company policies.
• Account Negotiation: Handle escalated customer disputes and negotiate customized payment plans for delinquent accounts.
• Reporting and Analysis: Track collection metrics, evaluate delinquent accounts, and prepare regular performance reports for upper management.