Manager

Tata Capital; Jaipur; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital in Jaipur is seeking a skilled collections professional to manage and oversee the collections process for motor finance products. You will develop strategies to improve collection efficiency and reduce delinquencies while collaborating with cross-functional teams to resolve customer issues and enhance satisfaction.

The role requires analyzing KPIs, including bucketing and gross non-performing assets, and identifying areas for process improvements to boost productivity.

Responsibilities

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze and report on key performance indicators, including bucketing and gross non-performing assets.
• Identify areas for improvement and implement process enhancements to increase productivity.
• Ensure compliance with regulatory requirements and industry standards.

Job description

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze and report on key performance indicators, including bucketing and gross non-performing assets.
• Identify areas for improvement and implement process enhancements to increase productivity.
• Ensure compliance with regulatory requirements and industry standards.