Manager - DSMG - Motor Finance - Collections - Flows

Tata Capital; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tata Capital in New Delhi leads the collections for motor finance products, overseeing the end-to-end collections process and driving efficiency measures. The role collaborates with various teams to resolve customer issues, enhance satisfaction, and monitor performance metrics to identify opportunities for improvement.

Applicants should focus on regulatory compliance and team leadership to achieve business objectives and maintain high standards in collections operations.

Responsibilities

• Oversee the motor finance collections process.
• Develop strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and improve satisfaction.
• Analyze and report collection performance metrics to identify improvement areas.
• Ensure compliance with regulatory requirements and industry standards; lead and motivate the collections team.

Job description

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and industry standards.
• Lead and motivate a team of collection professionals to achieve business objectives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.