Manager

Tata Capital; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Tata Capital in Hyderabad is seeking a Collections Lead to manage the collections process for personal loans and develop strategies to improve recovery and compliance. You will collaborate with cross-functional teams to resolve customer issues and enhance satisfaction.

The role requires monitoring KPIs, analyzing market trends, and identifying growth opportunities through competitive analysis. A strong emphasis on regulatory compliance and cost control is expected.

Responsibilities

• Manage and oversee the collections process for personal loans.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze market trends and competitor activity to identify opportunities for growth and improvement.
• Monitor and report on key performance indicators, such as delinquency rates and collection costs.
• Ensure compliance with regulatory requirements and industry standards.

Job description

• Manage and oversee the collections process for personal loans.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze market trends and competitor activity to identify opportunities for growth and improvement.
• Monitor and report on key performance indicators, such as delinquency rates and collection costs.
• Ensure compliance with regulatory requirements and industry standards.