Manager - DSMG - Motor Finance - Collections - Flows

Tata Capital; Bhilwara; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Tata Capital in Bhilwara, Rajasthan is seeking an experienced Collections Manager to oversee the motor finance collections process and lead a dedicated team.

You will develop strategies to reduce delinquencies, collaborate with cross-functional groups to resolve customer issues, and analyze performance metrics to drive continuous improvement. The role emphasizes compliance and customer satisfaction.

Responsibilities

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and internal policies.
• Lead and motivate a team of collection professionals to achieve business objectives.

Job description

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and internal policies.
• Lead and motivate a team of collection professionals to achieve business objectives.