Manager - DSMG - Motor Finance - Collections - Flows

Tata Capital; Vadodara; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Capital is seeking a skilled Collections Leader to oversee motor finance collection operations, drive efficiency, and ensure regulatory compliance. You will lead a team, collaborate with cross-functional groups, and analyze performance metrics to identify improvement opportunities.

This role emphasizes strategic execution, customer satisfaction, and risk management within a dynamic financial services environment.

Responsibilities

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and internal policies.
• Lead and motivate a team of collection professionals to achieve business objectives.

Job description

• Manage and oversee the collections process for motor finance products.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with cross-functional teams to resolve customer issues and enhance customer satisfaction.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Ensure compliance with regulatory requirements and internal policies.
• Lead and motivate a team of collection professionals to achieve business objectives.