Management Trainee- MBA Fresher

MALABAR GOLD & DIAMONDS; Ernakulam, Thrissur, Kozhikode district; On-site; INR 300,000 - 600,000; Full time

Job summary

MALABAR GOLD & DIAMONDS seeks a showroom operations professional to supervise sales, inventory, marketing and administration. You will analyze sales behavior, manage stock levels, and help implement market-driven strategies to increase footfall and customer satisfaction.

Responsibilities include understanding product mix, participating in product meets, and aligning showroom activities with brand promises while contributing to HR initiatives and process improvements.

Qualifications

• Understand showroom sales, product mix and customer purchase behaviour.
• Analyze sales data and identify efficiency improvements.
• Assist in stock management and replenishment daily.
• Engage in showroom marketing activities to drive footfall.
• Interact with customers to meet brand promises.
• Support HR initiatives and talent development.

Responsibilities

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.
• Acquire product knowledge across Gold, Diamond, Precious, Silver, and sub-brands.
• Understand stock management and daily replenishment per sales and customer demand.
• Participate in product meets and assist in selecting products per trends.
• Understand old gold purchase processes and daily stock tallying.
• Involve in showroom day-to-day marketing activities.
• Visit high-profile customers as part of marketing to drive sales and footfall.
• Analyze local market trends regularly and monitor competitors.
• Interact with customers to understand requirements and ensure service per Brand Promise.
• Suggest measures to improve customer service standards.
• Understand showroom manpower fixation and MTMs responsibilities.
• Participate in morning meetings and HR initiatives to boost engagement and motivation.
• Understand SOPs and identify cost-saving process improvements.

Skills

Sales

Inventory management

Marketing

Customer service

People management

Operations

Job description

To understand the Showroom strategy and its alignment with the overall business strategy to effectively manage sales, operations, marketing & administration of the Showroom. To understand Showroom sales, profitability, business targets and achievement methodology.

Sales

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.

Inventory

• Acquire product knowledge.
• Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
• Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
• Participate in product meet periodically and assist in selecting the products as per the prevailing trend and customer demands.
• Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.

Marketing

• Involve in Showroom Day to day marketing activities.
• Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
• Understand and analyse the local market trend on regular base.
• Conduct competitor study and keep the track of the same.

Customer Service

• Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise.
• Suggest measures to improve customer service standards.

People Management

• Understand the Showroom manpower fixation matrix.
• Understand the duties, responsibilities and targets of the MTMs.
• Participate in morning meetings.
• Suggest measures to develop the talents of the MTMS.
• Understand the Performance Management System Process.
• Actively participate in HR initiatives to drive overall engagement and motivation.

Operations

• Understand the company Standard Operating Procedures (SOPs).
• Suggest measures for cost savings through implementation of process improvement initiatives.