Assistant Showroom Manager

Malabar Group; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Malabar Group in Pune District, Maharashtra, seeks a Store Operations Manager to oversee day-to-day activities, guest relations, and admin functions across the store floor. You will ensure policy compliance and maintain clean spaces to enhance the customer experience.

Responsibilities include driving marketing activities, monitoring performance, coordinating events, inventory analysis, visual merchandising, safety, cash and stock tallies, and reporting.

Responsibilities

• Manage day to day store operations by monitoring Guest relation and administrative section for overall engagement.
• Listen to customer complaints to address & resolve issues, ensuring high quality customer service.
• Ensure store policies and procedures are implemented.
• Keep store clean, tidy and well organized across sales floor, office, windows and storage areas.
• Oversee BTL marketing and admin activities to enhance customer experience and drive productivity.
• Foster a performance-driven culture with regular monitoring and feedback to the team.
• Inform team of upcoming events and promotions and plan for their success.
• Conduct inventory analysis to maintain optimal stock levels.
• Maintain outstanding presentation and visual merchandising standards.
• Observe safety procedures and report any stock misuse or theft.
• Identify cost losses and suggest profit-improving ideas.
• Assist in cash and stock tallies at the store.
• Generate marketing MIS reports and analyze market trends and campaign expenses.
• Analyze call center feedback to manage customer inquiries.
• Identify learning needs and coordinate with L&D; ensure mandatory trainings are completed.
• Drive a performance-driven culture through timely performance reviews.

Job description

Functional Responsibilities

• Manage day to day store operations by monitoring Guest relation, Administrative section in the store for overall engagement.
• Listen to customer complaints to address & resolve their issues, ensure customer delight with high quality Customer service.
• Ensure that the company decided plans, policies, processes and procedures are implemented at store.
• To ensure the store is clean, tidy and well organized and maintain the neatness and cleanliness of the sales floor, office, windows and storage areas.
• Manage BTL Marketing, administrative activities and ensure overall customer experience at the store by executing strategies to drive productivity, profitability and customer satisfaction.
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
• Advises Team Members of all upcoming special events (i.e. promotional events, diamond events, etc.) and promotions and executes the necessary planning and preparation to guarantee the success of those events.
• Conduct inventory analysis to ensure optimal stock levels.
• To ensure outstanding presentation and visual merchandising standards are maintained at all times.
• Observes safety and security procedures and Reports any misuse or theft of stock.
• Ensure that the company decided plans, policies, processes and procedures are implemented at store.
• Compare operational expenses and costs to identify losses and recommend ideas for increased profits.
• Support store in the process of tallying cash and stock.

Internal Process

• Ensure that all activities are carried out as per the Standard Operating Procedures in the section.
• Generate marketing MIS reports to monitor and analyze market trends, campaign-based expenses, and activities done.
• Analyze call center reports to understand the feedback from prospective customers and manage customer inquiries.

People development

• Identify learning needs of team and self and provide requirements to L&D team.
• Ensure completion of mandatory training programs for self and team.
• Drive a performance driven culture in the team by timely monitoring, review of performance and feedback to the team members.