Retail Operations - Male

MALABAR GOLD & DIAMONDS; Pathanamthitta, Kottayam, Alappuzha; On-site; INR 350,000 - 650,000; Full time

Job summary

Malabar Gold & Diamonds is seeking a capable Showroom Manager to oversee sales, inventory, marketing and administration in a Kerala showroom. You will manage counter sales, analyze sale trends, optimize stock, and coordinate product meets to meet market demand.

You will drive customer service standards, mentor MTMs, participate in HR activities, and ensure SOPs are followed for cost savings and efficiency. Kerala-based candidates preferred.

Qualifications

• Experience in showroom sales and operations.
• Knowledge of stock management and product mix.
• Ability to analyse local market trends and customer behaviour.
• Strong communication and leadership skills.

Responsibilities

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the showroom sales data analysis process.
• Suggest sales efficiency improvements and cost optimization benchmarking leading practices.
• Acquire product knowledge and manage inventory daily; replenish per sales and customer demand.
• Participate in product meets and assist in selecting products per trends and demand.
• Understand old gold purchase processes and daily stock tallying.
• Engage in showroom day-to-day marketing activities and drive footfall.
• Visit high-profile and regular customers as part of marketing plan.
• Analyze local market trends and conduct competitor studies.
• Interact with customers to understand requirements and ensure brand promise.
• Suggest measures to improve customer service standards.
• Understand showroom manpower fixation, duties of MTMs, and participate in HR initiatives.
• Participate in morning meetings and support SOP adherence and process improvements.

Skills

Sales management

Inventory control

Marketing coordination

Customer service

People management

Operations excellence

Job description

To understand the Showroom strategy and its alignment with the overall business strategy to effectively manage sales, operations, marketing & administration of the Showroom. To understand Showroom sales, profitability, business targets and achievement methodology.

Sales

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.

Inventory

• Acquire product knowledge.
• Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
• Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
• Participate in product meet periodically and assist in selecting the products as per the prevailing trend and customer demands.
• Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.

Marketing

• Involve in Showroom Day to day marketing activities.
• Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
• Understand and analyse the local market trend on regular base.
• Conduct competitor study and keep the track of the same.

Customer Service

• Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise.
• Suggest measures to improve customer service standards.

People Management

• Understand the Showroom manpower fixation matrix.
• Understand the duties, responsibilities and targets of the MTMs.
• Participate in morning meetings.
• Suggest measures to develop the talents of the MTMS.
• Understand the Performance Management System Process.
• Actively participate in HR initiatives to drive overall engagement and motivation.

Operations

• Understand the company Standard Operating Procedures (SOPs).
• Suggest measures for cost savings through implementation of process improvement initiatives.

Male candidates from Kerala preferred.