Showroom Manager

MALABAR GOLD & DIAMONDS; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

MALABAR GOLD & DIAMONDS in Delhi NCR invites a results-driven Showroom Manager to lead Sales, Operations, Customer Relationship, Stock, Marketing and People Development.

You will drive showroom sales and profitability, monitor category performance, manage stock and guest relations, execute local campaigns, and ensure compliance with company standards to deliver an exceptional customer experience.

Qualifications

• Retail showroom management experience preferred.
• Strong leadership and people development skills.

Responsibilities

• Drive showroom sales, revenue, profitability, and achievement of annual business targets.
• Monitor category-wise sales performance and take corrective actions to achieve targets.
• Analyze sales trends and customer preferences to identify opportunities for business growth.
• Promote gold purchase schemes and support the sales team in converting leads and improving revenue.
• Oversee day-to-day showroom operations including Sales, Guest Relations, Administration, and Marketing.
• Ensure effective implementation of company policies, processes, SOPs, and business plans.
• Drive operational efficiency, cost optimization, service quality, and compliance.
• Coordinate with local authorities and ensure smooth showroom operations.
• Prepare and review regular business and operational reports for management.
• Manage product mix across Gold, Diamond, Precious Stones, Silver, and Sub-brands based on market demand.
• Monitor stock levels, replenishment, ageing, and slow-moving inventory.
• Participate in product selection and ensure availability of products aligned with customer preferences.
• Ensure old-gold purchases and stock reconciliation are carried out as per company policies.
• Ensure a high level of customer satisfaction through excellent service and engagement.
• Understand customer needs, buying behaviour, and feedback to enhance the shopping experience.
• Handle customer grievances and ensure timely resolution.
• Plan and execute in-store events and customer engagement initiatives.
• Analyze the local market, competition, and catchment area to identify business opportunities.
• Plan and execute ATL, BTL, digital campaigns, local events, promotions, and exhibitions in coordination with the Regional Marketing team.
• Monitor campaign effectiveness and recommend improvements to maximize showroom walk-ins and revenue.
• Lead, coach, and develop the showroom team to achieve business and service objectives.
• Monitor team performance, provide regular feedback, and build a performance-driven culture.
• Identify talent development opportunities and support employee engagement and motivation initiatives.

Job description

Showroom Manager

Location - Delhi/Ncr

Role Overview

Responsible for driving the overall business performance of the retail showroom by managing Sales, Operations, Customer Relationship, Stock, Marketing, and People Development, while ensuring profitability and adherence to company standards.

Key Responsibilities

Key Responsibilities :-

Sales & Business Management

• Drive showroom sales, revenue, profitability, and achievement of annual business targets.
• Monitor category-wise sales performance and take corrective actions to achieve targets.
• Analyse sales trends and customer preferences to identify opportunities for business growth.
• Promote gold purchase schemes and support the sales team in converting leads and improving revenue.

Store Operations

• Oversee day-to-day showroom operations, including Sales, Guest Relations, Administration, and Marketing.
• Ensure effective implementation of company policies, processes, SOPs, and business plans.
• Drive operational efficiency, cost optimization, service quality, and compliance.
• Coordinate with local authorities and ensure smooth showroom operations.
• Prepare and review regular business and operational reports for management.

Stock Management

• Manage product mix across Gold, Diamond, Precious Stones, Silver, and Sub-brands based on market demand.
• Monitor stock levels, replenishment, ageing, and slow-moving inventory.
• Participate in product selection and ensure availability of products aligned with customer preferences.
• Ensure old-gold purchases and stock reconciliation are carried out as per company policies.

Customer Relationship & Experience

• Ensure a high level of customer satisfaction through excellent service and engagement.
• Understand customer needs, buying behaviour, and feedback to enhance the shopping experience.
• Handle customer grievances and ensure timely resolution.
• Plan and execute in-store events and customer engagement initiatives.

Marketing & Business Development

• Analyse the local market, competition, and catchment area to identify business opportunities.
• Plan and execute ATL, BTL, digital campaigns, local events, promotions, and exhibitions in coordination with the Regional Marketing team.
• Monitor campaign effectiveness and recommend improvements to maximize showroom walk-ins and revenue.

People Development

• Lead, coach, and develop the showroom team to achieve business and service objectives.
• Monitor team performance, provide regular feedback, and build a performance-driven culture.
• Identify talent development opportunities and support employee engagement and motivation initiatives.