Management Trainee- Btech Freshers

MALABAR GOLD & DIAMONDS; Pathanamthitta, Kottayam, Kozhikode district; On-site; INR 600,000 - 900,000; Full time

Job summary

MALABAR GOLD & DIAMONDS invites a showroom operations professional to lead and optimize the showroom in India. You will oversee sales performance, inventory control, marketing activities and administrative tasks to deliver a seamless customer experience.

The role requires coordinating with sales teams, marketing efforts and HR initiatives to enhance staff engagement, service standards and overall showroom profitability.

Responsibilities

• Understand showroom strategy and alignment with business strategy.
• Manage sales, operations, marketing & administration of the showroom.
• Involve in counter sales to understand sales, product and customer purchase behaviour.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.
• Acquire product knowledge and understand the product mix (Gold, Diamond, Precious, Silver).
• Involve in stock management daily, maintain stock levels and replenishment.
• Participate in product meets and assist in selecting products per trends and demand.
• Understand old gold purchase processes and daily stock tallying of old gold.
• Engage in showroom day-to-day marketing activities and drive footfall.
• Visit high profile customers as part of marketing to boost sales.
• Analyze local market trends regularly and conduct competitor studies.
• Interact with customers to understand requirements and ensure brand promise is met.
• Suggest measures to improve customer service standards.
• Understand showroom manpower structure and MTM duties and targets.
• Participate in morning meetings and HR initiatives to boost engagement and motivation.
• Understand company SOPs and suggest cost-saving process improvements.

Job description

To understand the Showroom strategy and its alignment with the overall business strategy to effectively manage sales, operations, marketing & administration of the Showroom.

Sales

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.

Inventory

• Acquire product knowledge.
• Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
• Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
• Participate in product meet periodically and assist in selecting the products as per the prevailing trend and customer demands.
• Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.

Marketing

• Involve in Showroom Day to day marketing activities.
• Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
• Understand and analyse the local market trend on regular base.
• Conduct competitor study and keep the track of the same.

Customer Service

• Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise.
• Suggest measures to improve customer service standards.

People Management

• Understand the Showroom manpower fixation matrix.
• Understand the duties, responsibilities and targets of the MTMs.
• Participate in morning meetings.
• Suggest measures to develop the talents of the MTMS.
• Understand the Performance Management System Process.
• Actively participate in HR initiatives to drive overall engagement and motivation.

Operations

• Understand the company Standard Operating Procedures (SOPs).
• Suggest measures for cost savings through implementation of process improvement initiatives.