Operations Supervisor

JITO; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

JITO in Pune is seeking a results-driven Showroom Manager to lead daily showroom operations, drive sales and ensure a premium customer experience. You will oversee product presentation, pricing, and staff performance while coordinating with production and dispatch.

The role requires strong leadership, communication, and teamwork to meet monthly targets, supervise sales executives and attendants, manage inventory, and maintain brand standards across the showroom.

Qualifications

• Showroom Manager oversees daily operations, sales performance, customer experience and team management.
• Ensures smooth operations, effective product presentation and strong customer relationships.
• Delivers revenue targets and acts as liaison between showroom, production, and management.

Responsibilities

• Attend walk-in customers, discuss requirements, demonstrate products, provide pricing and quotations, and follow up for order closure.
• Maintain showroom cleanliness, product display, lighting and layout; keep catalogs and samples updated; handle billing and admin tasks.
• Lead and train sales staff, assign tasks, monitor performance, and ensure consistent product knowledge and customer handling.
• Coordinate with production, design and dispatch; communicate order details and track status to customers.
• Monitor samples and marketing materials; request replenishments and maintain records of movement.
• Maintain enquiry logs, daily sales reports, and weekly management updates.
• Aim to achieve monthly and quarterly sales targets; support promotions to boost conversions.
• Ensure premium customer experience and brand presentation in showroom; enforce HR policies and SOPs.

Skills

Writing Skills

ERP Systems

Critical Thinking

Communication Skills

Leadership

Teamwork

Job description

Job Type: FullTimePermanent

Location: Pune

Work Mode: Onsite

Experience: MidLevel

Travel Requirements:

Skills:

Writing Skills

ERP Systems

Critical Thinking

Communication Skills

Leadership

Teamwork

The Showroom Manager is responsible for overseeing the daily operations, sales performance, customer experience, and team management at the furniture manufacturing showroom. The role ensures smooth operations, effective product presentation, strong customer relationships, and achievement of revenue targets. The Manager acts as the bridge between the showroom team, production unit, and management, ensuring timely order execution and exceptional service.

Responsibilities

• 1. Sales & Customer HandlingAttend walk-in customers and understand their requirements.Provide product demos, fabric/finish options, and pricing details.Prepare quotations and follow up until order closure.Maintain excellent customer service and handle escalations.


• 2. Showroom OperationsEnsure showroom cleanliness, product display, lighting, and layout.Keep catalogues, fabric swatches, and samples updated.Oversee billing, paperwork, and daily admin tasks.


• 3. Team SupervisionLead and guide sales executives, attendants, and support staff.Assign daily tasks and monitor performance.Conduct basic training on product knowledge and customer handling.


• 4. Coordination With Production & DispatchCommunicate order details to production, design, and dispatch teams.Track order status and update customers regularly.Ensure accurate specifications and timely deliveries.


• 5. Inventory & Material ControlMonitor sample pieces, brochures, and marketing materials.Request replenishment when stock is low.Maintain proper records of sample movement.


• 6. Reporting & DocumentationMaintain enquiry logs, daily sales reports, and conversion data.Submit weekly updates to management.


• 7. Target AchievementWork towards monthly and quarterly sales goals.Support promotional activities to improve conversions.


• 8. Customer Experience & BrandingEnsure a premium customer experience in the showroom.Maintain brand presentation and professional communication.


• 9. Compliance & Policy AdherenceEnsure the team follows HR rules, safety guidelines, and company SOPs.Handle basic discipline and resolve minor conflicts.