Management Trainee- Male

MALABAR GOLD & DIAMONDS; Ernakulam, Kottayam, Palakkad; On-site; INR 250,000 - 350,000; Full time

Job summary

MALABAR GOLD & DIAMONDS Showroom strategy is aligned with the overall business plan to effectively manage sales, operations, marketing and administration of the showroom.

The role covers Sales, Inventory, Marketing, Customer Service, People Management and Operations with emphasis on data-driven sales, stock control, customer engagement and process improvements.

Responsibilities

• Involve in counter sales to understand sales, product, customer purchase behaviour.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.
• Acquire product knowledge and understand the product mix.
• Involve in stock management daily with replenishment per sales and customer demand.
• Participate in product meets and assist in selecting products as per trends.
• Understand the process of old gold purchase and daily stock tallying.
• Involve in showroom day-to-day marketing activities.
• Visit high-profile and regular customers to drive sales and increase footfall.
• Analyze local market trends and conduct competitor studies.
• Interact with customers to understand requirements and ensure service per Brand Promise.
• Suggest measures to improve customer service standards.
• Understand showroom manpower fixation matrix and the duties of MTMs.
• Participate in morning meetings and develop talents of MTMs.
• Understand the Performance Management System and HR initiatives to drive engagement.
• Understand SOPs and suggest cost-saving process improvements.

Job description

To understand the Showroom strategy and its alignment with the overall business strategy to effectively manage sales, operations, marketing & administration of the Showroom. To understand Showroom sales, profitability, business targets and achievement methodology.

Sales

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.

Inventory

• Acquire product knowledge.
• Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
• Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
• Participate in product meet periodically and assist in selecting the products as per the prevailing trend and customer demands.
• Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.

Marketing

• Involve in Showroom Day to day marketing activities.
• Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
• Understand and analyse the local market trend on regular base.
• Conduct competitor study and keep the track of the same.

Customer Service

• Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise.
• Suggest measures to improve customer service standards.

People Management

• Understand the Showroom manpower fixation matrix.
• Understand the duties, responsibilities and targets of the MTMs.
• Participate in morning meetings.
• Suggest measures to develop the talents of the MTMS.
• Understand the Performance Management System Process.
• Actively participate in HR initiatives to drive overall engagement and motivation.

Operations

• Understand the company Standard Operating Procedures (SOPs).
• Suggest measures for cost savings through implementation of process improvement initiatives.

*Contact HR: 9072030916