Management Trainee

MALABAR GOLD & DIAMONDS; Ernakulam, Thrissur, Kozhikode district; On-site; INR 450,000 - 750,000; Full time

Job summary

MALABAR GOLD & DIAMONDS showroom seeks a dynamic professional to understand and execute showroom strategy aligned with overall business goals across sales, operations, marketing and administration. The role focuses on managing counter sales, stock control, marketing activities, customer service and people management to drive targets and enhance profitability for the Kerala showroom.

The candidate will participate in daily meetings, analyze market trends, supervise MTMs, and implement SOPs to

Responsibilities

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.
• Acquire product knowledge.
• Understand the product mix viz. Gold, Diamond, Precious, Silver, sub brands, etc. as per the market preferences and periodic review of the same.
• Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
• Participate in product meets periodically and assist in selecting the products as per the prevailing trend and customer demands.
• Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.
• Involve in Showroom Day to day marketing activities.
• Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
• Understand and analyse the local market trend on regular base.
• Conduct competitor study and keep the track of the same.
• Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise.
• Suggest measures to improve customer service standards.
• Understand the Showroom manpower fixation matrix.
• Understand the duties, responsibilities and targets of the MTMs.
• Participate in morning meetings.
• Suggest measures to develop the talents of the MTMS.
• Understand the Performance Management System Process.
• Actively participate in HR initiatives to drive overall engagement and motivation.
• Understand the company Standard Operating Procedures (SOPs).
• Suggest measures for cost savings through implementation of process improvement initiatives.

Job description

To understand the Showroom strategy and its alignment with the overall business strategy to effectively manage sales, operations, marketing & administration of the Showroom. To understand Showroom sales, profitability, business targets and achievement methodology.

Sales

• Involve in counter sales to understand sales, product, customer purchase behaviour, market trends etc.
• Understand the sales data analysis process of the showroom.
• Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices.

Inventory

• Acquire product knowledge.
• Understand the Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
• Involve in stock management on a daily basis; by maintaining the stock level and its replenishment as per the sales and customer preferences.
• Participate in product meet periodically and assist in selecting the products as per the prevailing trend and customer demands.
• Understand the process of old gold purchase and involve in the stock tallying of old gold on a daily basis.

Marketing

• Involve in Showroom Day to day marketing activities.
• Visit high profile and regular customers as a part of marketing plan to drive sales and increase the footfall.
• Understand and analyse the local market trend on regular base.
• Conduct competitor study and keep the track of the same.

Customer Service

• Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise.
• Suggest measures to improve customer service standards.

People Management

• Understand the Showroom manpower fixation matrix.
• Understand the duties, responsibilities and targets of the MTMs.
• Participate in morning meetings.
• Suggest measures to develop the talents of the MTMS.
• Understand the Performance Management System Process.
• Actively participate in HR initiatives to drive overall engagement and motivation.

Operations

• Understand the company Standard Operating Procedures (SOPs).
• Suggest measures for cost savings through implementation of process improvement initiatives.

Kerala-Male candidates only