Deputy Manager- Sales & Services

Malabar Group; Jabalpur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Malabar Group in Jabalpur invites applications for a Store Manager to drive sales, manage inventory, and lead a team across daily operations.

You will oversee omni-channel readiness, merchandising standards, customer service, and adherence to policies, with a focus on achieving targets and ensuring regulatory compliance.

Responsibilities

• Plan annual store targets and sales budget; monitor adherence.
• Drive sales to achieve ROCE targets.
• Execute schemes and promotions per retail leadership guidelines.
• Lead omni-channel readiness and online order management.
• Maintain visual merchandising standards for attractive product displays.
• Ensure store compliance with legal requirements.

Job description

Primary Responsibilities

• Store Performance-:
  • Support the Store Head in planning the annual store target and annual sales budget for the store; Monitor adherence to the same by planning and executing all sales activities.
  • Drive sales to achieve the Return on Capital Employed (ROCE) of the Store.
  • Execute scheme and advance activities to adhere to guidelines designed by the retail leadership and assist in recommending initiatives for the promotion of the same.
  • Store Champion for all Omni-Channel activities and leads online order management activities to enable omni-channel readiness and conducts activities assigned by the Store Head for the overall readiness of the store to fulfil the omni-channel orders.
  • Ensure the standards of the store visual merchandising for the attractive showcase of products at the appropriate counter.
  • Maintain the stability and reputation of the store by complying with legal requirements.
• Sales & Customer-:
  • Cater to customer requirements as per their need, by showcasing products to make the sale in order to achieve store and exhibition target.
  • Supervise the sales team for daily store operations and ensure productivity and recommend solutions to enhance store’s profit.
  • Close deals, handle queries and complaints of the customer and address them with the right solution.
  • Lead business development initiatives for the store and enhance footfall and sales generated from increased leads.
• Stock Management-:
  • Monitor the inventory for the store (including stock levels, daily stock tallying, quality, display, etc.); Manage timely placement and receipt of stock, customer and repair orders in order to reduce disruption to store business.
  • Review order placement and order receipt (stock, customer, repair orders) to prevent any mistakes and spot any issues.
  • Support the Store Leadership in managing the inventory for the exhibition in order to have sufficient stock to achieve the desired target.
  • Facilitate weighing of stock on a periodic basis, report it to accounts department and management for recording purpose.
  • Assist Showroom Heads / Dy: showroom Heads in deciding the products to be purchased / ordered, about shortage / excess of any designs, fast moving items etc.
  • Clear dead stocks in consultation with Showroom Heads / Dy: showroom Heads and sales executives of each section.
• Sales Support-:
  • Spearhead new product introduction as per the store needs and continuously provide feedback to merchandising teams on product performance.
  • Finalize the assortment mix in the store based on the criteria defined by the Head - Merchandising, to maintain the appropriate amount of stock in the store.
  • Analyse, monitor and create reports regarding sales performance pre, post and during exhibition for data driven decision making.
  • Follow the workflow as stated by the merchandising and SCM teams to identify aged/dead stock; and track its physical movement from own store to another and vice versa.
  • Implement customer interaction and experience guidelines as set by the retail leadership in order to build relationships and leverage the same to generate leads for the store.
  • Drive activities for the collection of customer data (pre purchase) in the store so that the business can accurately analyze the data in order to make more informed business decisions.
  • Supervise the billing and issue of old gold bars to the SCM, as per the processes defined by the SCM team to minimize business disruption.
  • Keep a check on old gold yield and monitor the profitability from the same.
  • Assist in specific store opening and closing protocols (such as daily stock tally, stock entry and movement of stock) in order to maintain store safety and security.
• Employee Management-:
  • Motivate sales staff to deliver excellent customer service, improve their efficiency, and meet sales targets.
  • Communicate job expectations to the team; plan, monitor, appraise and review job contributions in a regular manner.
  • Confer with team members to discuss issues, coordinate activities or resolve problems to facilitate execution excellence.
  • Take overall responsibility for the training need analysis and completion of mandatory training programs/certifications (product training/policy training) for self & team.
  • Monitor team performance on a continuous basis to identify and develop high performers so as to motivate them, and coach low performers.
  • Contribute towards development of talent for the department by providing direct reports with adequate exposure and growth opportunities.
  • Evaluate the employee performance and counsel/replace sales staff who are unreliable, failing to perform, or otherwise not complying with company policies and procedures.
• Marketing-:
  • Keep abreast of new trends/ products available in the market, making charges & stone charges and report on customer needs to Superiors.
  • Allot Sales team for BTL activities.