Mall Operations Supervisor (Electrical/Mechanical)

LCC - Liberty Commercial Center Inc.; Goa; On-site; INR 500,000 - 800,000; Full time

Job summary

Liberty Commercial Center Inc. in Goa, India, is seeking a Mall Operations Supervisor for Property Management to oversee daily mall operations, safety standards, and tenant relations.

You will coordinate with vendors, monitor licenses and permits, and strive to deliver an excellent customer experience across the property. Ideal candidates have an engineering background with at least 1 year in the field and 2 years in supervision, plus strong skills in budgeting, negotiations, and stakeholder

Qualifications

• Graduate of Electrical/Mechanical Engineering.
• Minimum 1 year in same field with at least 2 years of supervisory experience.
• Experience in mall/venue operations and vendor coordination is a plus.

Responsibilities

• Directs day-to-day mall operations including safety, facilities, and tenant relations.
• Ensures compliance with permits, licenses and government requirements for the mall and stores.
• Maintains tenant support for daily operations, maintenance, and security.
• Analyzes traffic flow and safety measures to improve customer experience.
• Manages mall administration and service providers performance.
• Formulates budget projections and cost-saving initiatives.

Skills

Engineering

Tenant relations

Negotiation

Marketing communications

Events management

Customer relations

Market research

Business development

Basic accounting

Education

Electrical/Mechanical Engineering

Job description

Job Summary

The Mall Operations Supervisor for Property Management is responsible for overseeing all aspects of mall operations, ensuring a well-maintained facility, strong tenant relations, efficient vendor management, adherence to safety standards, and a positive customer experience. This role requires a combination of operational expertise, customer service skills, and a strong understanding of property management principles.

Key Responsibilities:

1. Operations Management

• Directs and manages the day-to-day operational concerns of the major mall or community mall including building administration, safety and security, facilities management, equipment maintenance, health and sanitation, tenant relations and community relations.

• Monitors and ensures the compliance of Business Permits, Licenses and Government Requirements of the mall and the different store format within the area of responsibility.

2. Tenant Relations

• Provides tenants/exhibitors with prompt and efficient support services related to tenant daily operations, maintenance and security and other tenant related matters.

• Ensures tenant's compliance of the Mall House rules and sends out notice to tenant for violations and offenses

• Retrieve accounts receivable from tenants and submit collection report.

3. Technical Analysis

• Conducts studies and implements vehicular and pedestrian traffic flow plans in collaboration with concerned department for safety and order and to generate customer traffic.

• Ensure that facilities and equipment in the commercial center are working at full capacity

4. Mall Administration

• Facilitate/administer efficient manpower posting in the mall

• Conduct performance review of service provides

5. Financial/Budget Management

• Formulates projection of mall operations budget

• Recommends and implement ways and means for effective cost savings and cost management to mall operations.

6. Customer and Community Relations

• Coordinates with and maintains harmonious relationship with tenants, mall customers, local government units and civic organizations

• Coordinates with government agencies to ensure compliance to building and fire safety, garbage disposal regulations, public safety, and other government regulations.

Key Qualifications:

• Graduate of Electrical/Mechanical Engineering

• With at least 1 years of experience in the same field with at least 2 years of supervisory experience

• Technical Competencies: Engineering, Tenant Relations, Negotiation Skills, Marketing Communications, Events Management, Customer Relations, Market Research, Business Development, Basic Accounting