Mall Operations Manager

Aparna Constructions And Estates; Hyderabad; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Aparna Constructions And Estates in Hyderabad seeks a Mall Operations Manager to lead day-to-day mall operations, maintenance, safety, and guest experience. You will coordinate tenants, manage budgets, and oversee vendors to ensure a safe, clean, and efficient environment.

Ideal candidates have 10+ years in mall or facility management, bachelor's in business or engineering, and strong leadership. This role offers on-site responsibilities and interaction with general management.

Qualifications

• Bachelor's degree in related field.
• Experience in mall/facility operations.
• Certifications in facility/operations management advantageous.

Responsibilities

• Oversee daily mall operations including housekeeping, security, maintenance, parking, and utilities.
• Coordinate store openings, closures, and renovations with tenants and retailers.
• Supervise preventive and corrective maintenance programs; manage vendors and contractors.
• Oversee safety, CCTV monitoring, and emergency response planning; ensure compliance with safety audits.
• Manage third-party vendors for housekeeping, security, landscaping, and technical services.

Skills

Operations management

Facility management

Vendor management

Budgeting

Tenant relationship management

Safety compliance

Leadership

Education

Bachelor's degree in related field

Job description

Mall Operations Manager - JD

Job Title: Mall Operations Manager
Department: Operations / Facility Management
Location: Hyderabad
Reports To: General Manager / Mall Centre Head

Job Summary

The Mall Operations Manager is responsible for overseeing the day-to-day operations, maintenance, safety, and overall functionality of the shopping mall. The role ensures that the mall operates efficiently, tenants receive operational support, and customers enjoy a safe, clean, and well-managed environment.

Key Responsibilities

• Operations Management: Manage daily mall operations including housekeeping, security, maintenance, parking, and utilities. Ensure smooth functioning of HVAC, elevators, escalators, lighting, and electrical systems. Monitor mall infrastructure and ensure all facilities are operational.
• Tenant Coordination: Act as the primary operational contact for tenants/retailers. Ensure tenants comply with mall operational guidelines and policies. Coordinate store openings, closures, and renovations.
• Facility & Maintenance Management: Supervise preventive and corrective maintenance programs. Coordinate with facility management vendors and contractors. Ensure the mall premises remain clean, safe, and well-maintained.
• Safety & Security: Oversee security operations, CCTV monitoring, and emergency response plans. Ensure compliance with safety regulations and safety audits. Conduct regular safety drills and inspections.
• Vendor Management: Manage third-party vendors for housekeeping, security, landscaping, and technical services. Monitor vendor performance and ensure service level agreements (SLAs) are met.
• Budget & Cost Control: Manage operational budgets and track expenses. Identify opportunities to reduce operational costs without compromising quality. Approve operational purchases and maintenance expenses.
• Customer Experience: Ensure high standards of customer service and visitor satisfaction. Address customer complaints and operational issues promptly.
• Compliance & Documentation: Ensure compliance with local regulations, safety, and municipal guidelines. Maintain operational records, reports, and compliance documentation.

Required Qualications

Bachelors degree in Business Administration, Facility Management, Engineering, or related field. Additional certifications in facility management or operations management are an advantage.

Experience

10 years of experience in mall management, facility management, retail operations, or property management. Experience managing large commercial properties or shopping malls preferred.

Key Skills

• Operations & Facility Management
• Vendor & Contract Management
• Budgeting & Cost Control
• Tenant Relationship Management
• Safety & Compliance Management
• Leadership & Team Management
• Problem Solving & Decision Making

Key Performance Indicators (KPIs)

• Mall operational uptime
• Tenant satisfaction
• Customer experience ratings
• Maintenance response time
• Safety compliance and incident reduction
• Budget adherence.