Mall Operations Manager

Aparna Infrahousing Pvt ltd; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Aparна Infrahousing Pvt ltd in Hyderabad is seeking a Mall Operations Manager to oversee daily duties, including security, housekeeping, maintenance, and customer service, ensuring a safe, clean, and welcoming environment for tenants and shoppers.

You will manage budgets, liaise with tenants and vendors, monitor service quality, and drive compliance with safety and environmental regulations while coordinating with marketing for events and promotions.

Qualifications

• Bachelor's degree in Business Administration, Facilities Management, or a related field.
• 5-10 years of experience in operations, preferably mall management, retail, commercial or real estate.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise and manage day-to-day operations of the mall including security, housekeeping, maintenance, parking, and customer service.
• Oversee facility maintenance, repairs, and improvement projects.
• Ensure compliance with safety, health, and environmental regulations.
• Liaise with tenants regarding operational issues and service requirements.
• Monitor and manage the performance of service vendors and contractors.
• Prepare and manage the operational budget, track expenses, and reduce costs.
• Conduct regular inspections to ensure cleanliness, safety, and quality standards are maintained.
• Respond to emergencies, incidents, and customer complaints promptly and professionally.
• Support the implementation of marketing and promotional events in coordination with other departments.
• Maintain records and reports related to mall operations, including maintenance logs, incident reports, and vendor performance.

Skills

Leadership

Communication

Multitasking

Team management

Education

Bachelor's degree in Business Administration or Facilities Management

Tools

MS Office

Facility management software

Job description

Job Overview:

The Mall Operations Manager is responsible for overseeing the daily operations of the shopping mall, ensuring a safe, clean, and welcoming environment for tenants and customers. This role involves managing facility maintenance, security, housekeeping, vendor relations, and coordinating with tenants to ensure smooth operations and high customer satisfaction.

Role & responsibilities:

• Supervise and manage day-to-day operations of the mall including security, housekeeping, maintenance, parking, and customer service.
• Oversee facility maintenance, repairs, and improvement projects.
• Ensure compliance with safety, health, and environmental regulations.
• Liaise with tenants regarding operational issues and service requirements.
• Monitor and manage the performance of service vendors and contractors.
• Prepare and manage the operational budget, track expenses, and reduce costs.
• Conduct regular inspections to ensure cleanliness, safety, and quality standards are maintained.
• Respond to emergencies, incidents, and customer complaints promptly and professionally.
• Support the implementation of marketing and promotional events in coordination with other departments.
• Maintain records and reports related to mall operations, including maintenance logs, incident reports, and vendor performance.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Facilities Management, or a related field.
• Minimum 5-10 years of experience in operations, preferably in mall management, retail, commercial or real estate.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Familiarity with building systems, security, and maintenance operations.
• Proficiency in MS Office; knowledge of facility management software is a plus.