MANAGER MALL OPERATIONS

Indus Mind Networks; Delhi; Presencial; INR 1.200.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Executive health coverage

Performance incentives

Career progression

Flagship asset ownership

Descripción de la vacante

Indus Mind Networks is seeking a Manager of Mall Operations to own the day-to-day performance of a high-volume retail asset. You will bridge tenant performance with facility excellence, manage outsourced partners, protect infrastructure, and work with store managers to maximize trading density and customer experience.

The role requires 7+ years in operations, proven leadership in facility management across shifts, and a track record of KPI-driven decisions.

Formación

• 7+ years in shopping center operations, commercial real estate management, or large-format retail operations, including leadership roles.
• Experience managing contracted facility management workforces across multiple shifts.
• Ability to interpret retail KPIs, tenant sales metrics, and trading densities to drive operational decisions.
• Experience handling tenant escalations, facility emergencies, and dispute resolutions under pressure.

Responsabilidades

• Analyze sales data to identify top 10 and bottom 10 performing brands and partner with tenant leadership on performance plans.
• Manage outsourced facility service partners (security, housekeeping, parking, pest control, horticulture) with daily briefings and SLA enforcement.
• Maintain visual merchandising and inventory standards, audit stock readiness and category-level floor presentation to avoid stock-outs.
• Build and execute quarterly retailer engagement calendar, RSI surveys, rewards and recognition, milestones, and store competitions.
• Serve as primary escalation lead for tenant issues, disputes, customer complaints, and timely recovery of operational dues.
• Oversee site safety, security protocols, statutory asset compliance, and end-to-end physical plant upkeep.

Conocimientos

Leadership

Vendor management

KPI analysis

Retail operations

Stakeholder management

Budgeting

Descripción del empleo

As Manager of Mall Operations, you will take full operational ownership of a high-volume retail asset. This role bridges commercial tenant performance and daily facility excellence, requiring you to actively manage vendor execution, protect the physical infrastructure, and work directly with store managers to maximize trading density and customer experience across the floor.

Responsibilities

• Analyze sales data to identify top 10 and bottom 10 performing brands based on trading density and budget achievement; partner with tenant leadership on operational performance plans.

• Manage all outsourced facility service partners—including security, housekeeping, parking, pest control, and horticulture—through daily operational briefings, performance audits, and SLA enforcement.

• Maintain visual merchandising and inventory standards across tenants, auditing seasonal readiness, stock availability, and category-level floor presentation to eliminate stock-outs.

• Build and execute the quarterly retailer engagement calendar, including retailer service index (RSI) surveys, rewards and recognition schemes, milestone celebrations, and store competitions.

• Serve as the primary escalation lead for day-to-day tenant issues, dispute resolution, customer complaints, and the timely recovery of operational dues.

• Oversee site safety, security protocols, statutory asset compliance, and end-to-end physical plant upkeep.

Requirements

• 7+ years in shopping center operations, commercial real estate management, or large-format retail operations, including at least 2 years in a leadership role.

• Proven track record managing contracted facility management workforces across multiple shifts.

• Demonstrated ability to interpret retail KPIs, tenant sales metrics, and trading densities to drive operational decisions.

• Experience handling tenant escalations, facility emergencies, and dispute resolutions under operational pressure.

• Availability to work full-time onsite, including weekends, evenings, and peak holiday trade periods.

Nice-to-Haves

• Direct experience leading operations for retail assets exceeding 500,000 sq. ft. of gross leasable area.

• Familiarity with designing and deploying Retailer Satisfaction Index (RSI) frameworks.

What We Offer

• Autonomous operational command of a flagship retail property.

• Competitive base salary with performance-driven incentive structures.

• Comprehensive executive health and wellness coverage.

• Direct pathway to senior asset management and portfolio operations roles.