Mall Head

JLL; Ludhiana; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

JLL in Ludhiana, India, is seeking a Mall Head to lead the operations of a premier shopping centre, focusing on financial performance, tenant relations, and guest experience.

You will drive operational excellence, implement data-driven strategies, and collaborate with tenants, local authorities, and stakeholders to strengthen the mall's market position and brand.

Qualifications

• 15–20 years of experience in Mall Operations / Hotel Management.
• Thorough knowledge of computers and software using standard or customized applications.
• Experience at AGM/GM level preferred.
• Exposure to leasing terminology and vendor management.

Responsibilities

• Oversee mall operations including property management, tenant coordination, customer services, and facility services.
• Ensure uninterrupted day-to-day operations and a safe, customer-friendly environment for retailers and visitors.
• Exposure to leasing terminology, trends, and problem solving for timely leasing and ensuring mall is leased 100%.
• Ensure 100% operational excellence along with tenants and customer satisfaction.
• Versed with P&L including rent collection, CAM budgeting, electricity billing and related utility billing and collection.
• Identify and track key performance indicators across different retailer categories.
• Maintain vendor references and assess commercial capabilities; monitor vendor performance on delivery, quality and cost parameters.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

English fluency

Education

Electrical/Mechanical/Marine Engineering or Hotel Management

Tools

MS Office

Reporting tools

Job description

Job Summary

Join JLL as a Mall Head and take the lead in shaping the future of retail destinations. In this role, you will be the visionary leader responsible for the overall success of a premier shopping centre, driving its financial performance, operational excellence, and market leadership.

Position : Mall Head

Job Summary

Join JLL as a Mall Head and take the lead in shaping the future of retail destinations. In this role, you will be the visionary leader responsible for the overall success of a premier shopping centre, driving its financial performance, operational excellence, and market leadership. This is more than a management role; it’s an opportunity to create a vibrant, dynamic, and sustainable community hub that delivers exceptional value to our clients, tenants, and guests. You will be empowered to innovate, leveraging cutting-edge technology and data-driven insights to create spaces that inspire and connect people. By fostering strong relationships with tenants, stakeholders, and the local community, you will enhance the asset's brand and solidify its position as a leading retail and lifestyle destination.

Roles and Responsibilities:

• Oversee complete mall operations including property management, tenant coordination,
  

customer services, and contract services such as facility management, housekeeping,
security, and maintenance.

• Ensure uninterrupted day-to-day operations and a safe, customer-friendly environment
  

for retailers and visitors.

• Exposure to leasing terminology, trends , and problem solving for timely leasing and
  

ensure mall is leased 100 %

• Ensure 100 % operational excellence along with tenants and customer satisfaction.
• Versed with P & L including rent collection, CAM Budgeting collection, Electricity Billing
  

and related utility billing and collection.

• Identify and track key performance indicators across different retailer categories.
• Maintain and manage databases for retailer performance and operational parameters.
• Coordinate with tenants on fit-outs, storefront guidelines, visual merchandising, signage,
  and display standards.

• Ensure adherence to mall design, branding, and fit-out guidelines.
• Strong understanding of retail presentation including lighting, fixtures, windows, displays,
  and merchandising solutions.

• Awareness of storefront trends and evolving retail practices.
• Establish criteria for vendor categorization, evaluation, and selection.
• Maintain vendor references and assess commercial capabilities.
• Monitor vendor performance on delivery, quality, and cost parameters.
• Conduct periodic vendor reviews and initiate corrective actions when required.
• Analyze and evaluate ongoing business and operational performance.
• Support business planning and annual budgeting processes.
• Ensure timely, accurate MIS and performance reporting to management.
• Develop strong insights into shopper behavior, preferences, and expectations.
• Understand retailer requirements including site selection criteria and merchandising
  preferences.

• Monitor RSI and CSI scores to identify trends and improvement areas.
• Identify and implement initiatives to enhance customer satisfaction and mall footfall.
• Ensure adherence to safety norms and statutory requirements.
• Knowledge and operation of fire safety equipment and emergency procedures.
• Implement and monitor safe practices across the mall premises.
• Manage traffic flow and parking operations for optimal utilization.
• Plan and manage crowd control during peak hours, events, and emergencies.
• Handle rush and panic situations effectively with coordination teams.
• Liaise with local authorities including Police, Fire Department, and Hospitals.
• Ensure compliance with local regulations and emergency preparedness.

Skills & Competencies

• Fluency in English (written and spoken).
• Strong interpersonal, communication, and analytical skills.
• Proficiency in MS Office and reporting tools.
• Leadership skills with a collaborative and team-oriented approach.

Qualification

• Degree in Electrical/Mechanical /Marine Engineering/Hotel Management OR equivalent,

with min 15 to 20 years of work experience in Mall Operation & Hotel Management.

Thorough knowledge of computers and software using standard or customized software applications appropriate to assigned tasks

Experience

15-20 years of overall experience in Mall Operations / Hotel operations & / Property Management /.

• Prior experience at AGM / GM level preferred.

Industry Preference

• Mall Operations
• Hotel Management
• Real Estate / Property Management