Mainframe Batch Support Analyst

Infosys; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking a Mainframe Analyst to provide 24x7 operational support for batch processing within the test environment. You will monitor, troubleshoot, and optimize COBOL-JCL-REXX-based workloads in IBM z/OS, coordinating with development and infra teams to ensure reliable job execution.

Key responsibilities include data refreshes, batch scheduling, and KPI reporting, with a focus on automation and continuous improvement in a large enterprise mainframe setting.

Qualifications

• Experience in IBM z/OS mainframe environments.
• Hands-on with JCL, REXX, COBOL, CICS, and DB2.
• Experience with batch processing and job scheduling.
• Strong analytical and written/verbal communication skills.

Responsibilities

• Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.
• Monitor, analyze, and resolve batch job failures and performance issues.
• Execute and support data refresh and environment maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch processes.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration and deployment activities using ChangeMan.
• Generate and analyze KPI and operational reporting metrics.
• Create and maintain technical documentation, operational procedures, and knowledge articles.
• Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.
• Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability.

Skills

JCL

REXX

COBOL

CICS

DB2

IBM z/OS

Batch scheduling

Automation

Education

Bachelor of Engineering

BTech

Tools

ESP workload automation

ChangeMan

Job description

The Mainframe Analyst will be responsible for supporting and maintaining batch processing activities within the test environment. This role includes monitoring and troubleshooting batch workloads, performing data refreshes, supporting job scheduling activities, analyzing non-production issues, and ensuring successful execution of critical business processes. Candidates will work within a 24x7 operational model and collaborate with application, infrastructure, and support teams to maintain the reliability and performance of mainframe systems and batch services.

Roles Responsibilities

• Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.
• Monitor, analyze, and resolve batch job failures and performance issues.
• Execute and support data refresh and environment maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch processes.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration and deployment activities using ChangeMan.
• Generate and analyze KPI and operational reporting metrics.
• Create and maintain technical documentation, operational procedures, and knowledge articles.
• Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.
• Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability.

Technical Requirement

• Experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting batch processing and job scheduling issues.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced operational support environment.
• Excellent verbal and written communication skills.

Additional Responsibility

• Experience with COBOL, JCL, Assembler, EasyTrieve.
• Experience utilizing ESP workload automation and scheduling tools.
• Familiarity with data refresh procedures within testing and non-production environments.
• Experience creating KPI dashboards, metrics, and operational reporting.
• Knowledge of incident, problem, and change management processes.
• Experience supporting large-scale enterprise mainframe environments.
• Exposure to automation and process improvement initiatives.

Educational Requirement

Bachelor of Engineering,BTech

Preferred Skills

Technology->Mainframe Technologies->Mainframe Technologies- ALL

Service Line

Cloud Infrastructure Services