Looking For Assistant Team Lead in RCM @Technopark,TVM

Prochant; Thiruvananthapuram; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Job summary

Prochant is seeking an experienced AR caller lead in Thiruvananthapuram to manage a team delivering US healthcare RCM services. You will ensure production and quality targets are met across night shifts, and proactively identify issues for escalation to the Manager.

The role requires 6+ years in AR calling within US RCM, strong communication, leadership, and mentoring abilities, and a deep understanding of end-to-end medical billing processes across shifts.

Qualifications

• 6+ years of hands-on experience in AR calling within the US Healthcare Revenue Cycle Management (RCM) process.
• Deep expertise in AR follow-up, denial management, insurance guidelines, and billing processes.
• Must be fully flexible to work permanently in the Night Shift.
• Willingness to relocate to Technopark, Thiruvananthapuram (On-site/Office-based).

Responsibilities

• Manage the team and ensure production and quality targets are met.
• Identify issues proactively and escalate communications to the Manager only when necessary.
• Handle client issue-related emails and escalated communications to the Manager only when necessary.
• Maintain understanding of end-to-end medical billing across all shifts.

Skills

AR calling

US Healthcare RCM

Communication skills

Leadership

Team mentoring

Analytical

Problem-solving

Job description

Key Responsibilities and Duties

6+ years in Revenue Cycle Management (RCM). Manage the team and ensure production and quality targets are met as per company requirements. Identify issues proactively and escalated communications to the Manager only when necessary. Handle client issue-related emails and escalated communications to the Manager only when necessary. Maintain a thorough understanding of the end-to-end medical billing process across all shifts.

Knowledge, Skills and Abilities

• Exceptional verbal, interpersonal, and written communication skills.
• Organized, detail-oriented, and self-motivated.
• Professional presentation and communication skills.
• Strong analytical and problem-solving abilities.
• Strong leadership and team-development skills.
• Ability to maintain effective relationships with internal teams and management.
• Positive professional attitude and ownership mindset.
• Good computer proficiency and troubleshooting skills.

Critical Success Factors

• Self-Confidence / Self-Control / Conscientiousness / Innovation
• Achievement Drive / Commitment / Initiative / Optimism / Confidentiality
• Understanding / Service Orientation / Influence / Communication

Required Skills & Qualifications

• Experience: Minimum 6+ years of hands‑on experience in AR Calling within the US Healthcare Revenue Cycle Management (RCM) process.
• Domain Knowledge: Deep expertise in AR follow-up, denial management, insurance guidelines, and billing processes.
• Shift Requirement: Must be completely flexible and willing to work permanently in the Night Shift.
• Job Location: Must be willing to relocate to Technopark, Thiruvananthapuram (On‑site/Office‑based role).
• Core Skills: Exceptional verbal communication, neutral accent, active listening, presentation, and team mentoring skills.
• Preferred: Prior experience of 6+ years as an AR caller, Quality Analyst, or SME is preferred.