Looking For Experienced AR Caller For Process Coach role @Technopark

Prochant; Thiruvananthapuram; On-site; INR 420,000 - 670,000; Full time

Job summary

Prochant is seeking an experienced Process Coach to lead AR calling within its RCM team at Technopark, Thiruvananthapuram. The role emphasizes coaching, training delivery, and developing high‑performing staff to improve collections and reduce denials.

The ideal candidate has 4+ years of AR calling experience in US healthcare, strong communication with a neutral accent, and skill in creating training materials and scripts. Night shift availability and on‑site relocation are required.

Qualifications

• 4+ years of hands-on AR calling experience in US Healthcare RCM.
• Deep knowledge of AR follow-up, denial management, and billing processes.
• Willingness to work Night Shift and relocate to Technopark, Thiruvananthapuram.
• Strong verbal communication, neutral accent, listening, presentation, and mentoring skills.
• Experience as AR caller, Quality Analyst, or Process Coach preferred.

Responsibilities

• Deliver training and coaching on RCM processes, AR calling strategies, tools, and best practices.
• Design and update training modules, call scripts, process documents, and assessments.
• Provide floor support, live call monitoring, and feedback to improve productivity.
• Identify skill gaps with ops and quality teams and target coaching opportunities.
• Maintain training logs, coaching records, and performance reports.

Skills

AR calling

Verbal communication

Active listening

Presentation

Team mentoring

Night shift readiness

Job description

About the Role

We are looking for an experienced AR caller in the role of Process Coach to join our dynamic team at Prochant. The ideal candidate must have strong expertise in end-to-end Revenue Cycle Management (RCM) with a heavy focus on Accounts Receivable (AR) Calling, alongside a passion for coaching, training, and developing teams in a high-performance environment.

Key Responsibilities

• Conduct Training: Deliver engaging training and coaching sessions for new hires and existing employees on RCM processes, AR calling strategies, tools, and industry best practices.
• Material Development: Design, develop, and update training modules, call scripts, process documents, and assessments.
• Performance Support: Provide ongoing floor support, live call monitoring, and feedback to enhance caller productivity and reduce denials.
• Skill Gap Analysis: Collaborate with operations and quality teams to identify training needs, baseline skill gaps, and targeted coaching opportunities.
• Reporting: Maintain accurate training logs, coaching records, and performance tracking reports.

Required Skills & Qualifications

• Experience: Minimum 4+ years of hands-on experience in AR Calling within the US Healthcare Revenue Cycle Management (RCM) process.
• Domain Knowledge: Deep expertise in AR follow-up, denial management, insurance guidelines, and billing processes.
• Shift Requirement: Must be completely flexible and willing to work permanently in the Night Shift.
• Job Location: Must be willing to relocate to Technopark, Thiruvananthapuram (On-site/Office-based role).
• Core Skills: Exceptional verbal communication, neutral accent, active listening, presentation, and team mentoring skills.
• Preferred: Prior experience of 4+ years as an AR caller, Quality Analyst, or Process Coach is preferred.