RCM Associate Manager

LE9220 Veradigm India Private Limited - Pune; Pune District; On-site; INR 800,000 - 1,500,000; Full time

Benefits offered by this job

Quarterly recharge days

Incentive awards

Tuition reimbursement

Job summary

LE9220 Veradigm India Private Limited in Pune is seeking an RCM Associate Manager to lead a team of billing experts. You will manage accounts receivable health for client practices, ensuring satisfaction and operational efficiency.

The ideal candidate will have 5+ years of medical billing experience, leadership qualities, and knowledge of coding. The position offers a comprehensive benefits package, including quarterly recharge days and tuition reimbursement.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5+ years of experience in medical billing/RCM, with 2-3 years at a senior level.
• Knowledge of CPT and ICD coding, and medical terminology.

Responsibilities

• Lead a team of billing experts and manage accounts receivable.
• Provide customer service and ensure efficient operations.
• Deliver timely reports to management and track productivity.

Skills

Customer Service

Accounts Receivable Management

Medical Billing Knowledge

Leadership

CPT and ICD Coding

Education

Bachelor’s degree or equivalent in a relevant field

Tools

NextGen

Epic

Microsoft products

Job description

Position Summary

Veradigm Life is seeking an RCM Associate Manager to lead a team of billing experts and manage the accounts receivable health for client practices. This fully onsite role is based in Pune, Maharashtra and requires a 7:30 PM IST - 4:30 AM IST shift.

Key Responsibilities

• Provide strong customer service to clients, ensuring satisfaction, AR health, and efficient RCM team operations.
• Act as first point of contact for team members, query resolution, and guidance on work matters.
• Interact with clients and patients, proactively resolving issues and answering inquiries.
• Deliver timely reports to RCM management, initiate and communicate issues resolution.
• Meet regularly with staff, in-person or as a group, to confirm client account status and sustain engagement.
• Track client AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly, and monthly basis.
• Review month-end reports and other AR activity reports to ensure benchmarks are met, identify trends and denials.
• Analyze reports to determine causes of AR declines and develop corrective actions.
• Follow up to ensure actions achieve the desired results; determine alternative resolutions if needed.
• Review vendor work for accuracy and production, implement improvements.
• Achieve goals set by management and ensure compliance.
• Recruit internal/external talent, induct new hires, set objectives, allocate workload, and develop staff.
• Provide constructive feedback, recognize high performers, and address underperformance.
• Communicate company news and progress against the business plan.

Qualifications & Experience

• Bachelor’s degree or equivalent in a relevant field.
• 5+ years of experience in medical billing/RCM, with 2-3 years at a senior level.
• 3+ years in medical billing field; 0-2 years of leadership experience.
• Knowledge of CPT and ICD coding, and medical terminology.
• Completion of medical billing training (classroom or on-the-job).
• Experience with billing systems such as NextGen, Pro, Epic, and others.
• Basic competence in Microsoft products, email, search engines, and internet; proficiency with payer websites and Laserfiche.
• Preferred: experience with MS Access, PowerPoint, Crystal Reports; accounting knowledge.

Working Arrangements

Standard work week with possible after-hours, on-call support, and holiday coverage during peak periods.

Benefits

The company offers a comprehensive benefits package, including quarterly company-wide recharge days, peer-based incentive "Cheer" awards, and tuition reimbursement.

Equal Opportunity Statement

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.