Logistics Executive ( Night Shift)

Altamount Consulting Services; Mumbai; On-site; INR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary & incentives

Structured training

Career growth

Job summary

Altamount Consulting Services is seeking a Customer Service Representative to be the primary contact for clients across freight, warehousing, and supply chain services. You will manage shipment inquiries, coordinate with internal operations and carriers, and ensure reliable, timely communication.

The role emphasizes data accuracy in TMS/WMS/ERP, proactive shipment monitoring, and strong problem-solving under time pressure. Growth paths include senior CSR, account management, or operations roles.

Qualifications

• Bachelor's degree or diploma in Logistics, Supply Chain, Business Administration, or a related field (or equivalent experience).
• 1-5 years of customer service experience in logistics, freight forwarding, transportation, warehousing or BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and comfort working under time pressure.
• Proficiency in MS Office (Excel, Outlook) and quick adaptation to new software.
• High attention to detail and strong organizational and multitasking skills.

Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, and the customer portal, handling shipment status, booking, and documentation queries.
• Create, update, and track orders and shipments in the TMS/WMS/ERP, ensuring data accuracy from pickup to POD.
• Proactively monitor shipments and notify customers of delays, rerouting, or exceptions, offering clear solutions and revised ETAs.
• Coordinate with carriers, warehouses, freight forwarders, customs brokers, and internal teams to resolve issues quickly.
• Handle claims, damages, shortages, and misdeliveries by documenting incidents, initiating investigations, and following up until resolution.
• Prepare and verify shipping documents such as bills of lading, commercial invoices, packing lists, and delivery receipts.
• Provide rate quotes, transit-time estimates, and service information in line with agreed contracts and SLAs.
• Support billing by flagging accessorial charges, invoice discrepancies, and disputes to the finance team.
• Maintain customer records and log all interactions in the CRM or ticketing system.
• Track and report on service KPIs such as on-time delivery, first-response time, and resolution time, and contribute ideas to improve processes.
• Build strong, long-term relationships with key accounts and elevate at-risk situations to management.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Time management

Education

Bachelor's or diploma in Logistics / Supply Chain / Business Administration

Tools

MS Office (Excel, Outlook)

Job description

About the Role

We are looking for a customer-focused and detail-oriented Customer Service Representative to be the primary point of contact for our clients across freight, warehousing, and supply chain services. You will manage shipment inquiries, coordinate with internal operations and carriers, resolve delivery exceptions, and ensure every customer experiences reliable, transparent, and timely communication.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, and the customer portal, handling shipment status, booking, and documentation queries.
• Create, update, and track orders and shipments in the TMS/WMS/ERP, ensuring data accuracy from pickup to proof of delivery (POD).
• Proactively monitor shipments and notify customers of delays, rerouting, or exceptions, offering clear solutions and revised ETAs.
• Coordinate with carriers, warehouses, freight forwarders, customs brokers, and internal teams (dispatch, operations, billing) to resolve issues quickly.
• Handle claims, damages, shortages, and misdeliveries by documenting incidents, initiating investigations, and following up until resolution.
• Prepare and verify shipping documents such as bills of lading, commercial invoices, packing lists, and delivery receipts.
• Provide rate quotes, transit-time estimates, and service information in line with agreed contracts and SLAs.
• Support billing by flagging accessorial charges, invoice discrepancies, and disputes to the finance team.
• Maintain customer records and log all interactions in the CRM or ticketing system.
• Track and report on service KPIs such as on-time delivery, first-response time, and resolution time, and contribute ideas to improve processes.
• Build strong, long-term relationships with key accounts and elevate at-risk situations to management.

Qualifications Required

• Bachelor's degree or diploma in Logistics, Supply Chain, Business Administration, or a related field (or equivalent experience).
• 1-5 years of customer service experience, preferably in logistics, freight forwarding, transportation, warehousing or BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and comfort working under time pressure.
• Proficiency in MS Office (Excel, Outlook) and quick adaptation to new software.
• High attention to detail and strong organizational and multitasking skills.

What We Offer

• Competitive salary and performance incentives
• Structured training in logistics systems and processes
• Career growth into Senior Customer Service, Account Management, or Operations roles
• [Health benefits, paid leave, and other perks]