Location Investigation Manager- Indore

Birla Carbon; Indore District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Aditya Birla Finance Limited is seeking an Location Investigation Manager to lead risk and fraud investigations, coordinating with law enforcement and internal teams. The role emphasizes monetary recovery, process improvements, and stakeholder management across mid-market and corporate portfolios.

The candidate should have a bachelor’s or master’s degree with strong analytical abilities, integrity, and excellent communication.

Qualifications

• Bachelor or master’s degree is required.
• Experience in Collection for mid market/corporate.
• Strong analytical thinking and attention to detail.
• Excellent integrity and ethical standards.
• Effective communication and reporting skills.
• Process orientation with an innovative mindset.
• Networking and stakeholder management capabilities.
• Willingness to travel and be on-ground for collection.
• Proficiency in MIS and fraud systems.

Responsibilities

• Concluding the investigation within a reasonable period.
• Drafting and releasing investigation reports within the agreed TAT.
• Co-ordination with law enforcement agencies and industry.
• Monetary recovery from fraud cases as per penalty matrix.
• Mystery shopping and seeding to detect fraud.
• Drive enhancements, innovations, and new process changes.
• Root cause analysis and identification of fraud mitigating steps.
• Coordinate with Legal team for filing Police Complaints & FIR.
• Department audits and regulatory compliance tasks.
• MIS reporting including incident, cyber fraud, and verification tracker maintenance.

Skills

Analytical thinking

Integrity

Effective communication

Process orientation

Networking

Stakeholder management

Travel flexibility

Understanding deal complexity

On-ground collection

Education

Bachelor or Master’s degree

Tools

MIS

Fraud systems

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation :

Job Description – Location Investigation Manager

Enriching Lives Winning as ONE

ABC Company Info:

Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 200,000 agents/channel partners and various bank partners.

Aditya Birla Finance Limited:

Aditya Birla Finance Limited ("ABFL"), a subsidiary of Aditya Birla Capital Limited, is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication.

What makes an ideal ABC Citizen?

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Unit

Aditya Birla Finance Limited

Department

Risk and Legal

Eligibility Criteria

Bachelor or master’s degree, Experience in Collection for mid market/corporate

• Analytical thinking and attention to detail.
• Integrity and strong ethical standards.
• Effective communication and reporting.
• Process orientation and innovative mindset.
• Networking and stakeholder management.
• Ability to understand complexity of deal
• Flexibility for travel and on-ground for collection.
• Technical proficiency in MIS and fraud systems.

Key Responsibilities

Monetary Savings

• Concluding the Investigation within reasonable period.
• Drafting & Releasing Investigation Report within TAT from the Investigation concluding date.
• Co-ordination with law enforcement agencies & industry.
• Monetary recovery form fraud cases as per penalty matrix.
• Mystery Shopping / Seeding.

Internal Control & Process

• Enhancements / Innovations / Initiatives - New Process changes, Automation, System.
• Root Cause Analysis (RCA), Identification of gaps / fraud mitigating steps.
• Coordinate with Legal team for filing Police Complaints & FIR.
• Department Audit & Regulatory Compliance (Internal Audit Score & Open Items).

Process Efficiency

• MIS & Reporting – Inc. Incident, Cyber Fraud & verification Tracker maintenance & bill processing.
• Driving Awareness Campaign along with L&D and Marketing Team.
• Creating training & awareness material on fraud aspect for internal staffs & public.

People Management

• Learning & Development - Self Training (4) & staff Training / awareness campaign
• Team Engagement / Management - Agency Collaboration, Team Huddle & Engagement, Co-ordination with internal Stakeholders
• Visit, Training & Meetings – Internal & External

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.